Field Service Representative assisting customers with installation, maintenance, and repair of diagnostic systems. Supporting labs by providing high - quality customer service and solutions.
About the role
- Field Service Engineer responsible for servicing medical devices within healthcare settings in Ireland. Perform stock management and liaise with customers while ensuring compliance with safety regulations.
Responsibilities
- Responsible for the servicing of Medical Devices within acute hospitals, long term nursing units as well as private customer homes and charitable organisations
- Responsible for the management of stock, which can be delivered to home or collected at various designated points
- Work with Overhead Hoists, Beds, Mattresses, Baths, Trolleys & Bed Pan Washers
- Carry out service itinerary in accordance with Company and Service procedures
- Ensure full conversance with products and compliance with Health and Safety requirements
- Complete and submit all relevant documentation accurately and within agreed timescales
- Inform staff of reason for visit and request permission before work
- Ensure work area is clean and tidy after completion
- Provide feedback and contribute ideas and observations for ongoing improvement
- Maintain tools and equipment in a safe working condition
- Liaise with Service Admin and Customer contacts to advise intended appointment times and duration of work
Requirements
- City and Guild/NFQ Level 6 or higher or similar qualifications in mechanical/electrical engineering
- Mechanical/electrical engineering experience – essential
- Strong written and verbal communication skills
- Competent computer skills
- Excellent communication skills
- Customer focused
- Flexibility and the ability to motivate others
- Strong organizational, analytical and problem solving skills
- Work at heights
- Experience in use of power tools and following installation manuals
- Requirement to travel & overnight stays in various locations with ROI
- A full driving licence is required
- A Garda Vetting check will be carried out (at the cost of Arjo)
Benefits
- Competitive salary
- Overtime
- Bonus
- Company van
- Tools
- Uniform
- iPad
- Smartphone
- Comprehensive product training
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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