Field Service Technician supporting installation, testing, and repair of TechnipFMC products. Engaging in a structured rotational training program for hands - on exposure in field services.
About the role
- Field Service Representative assisting customers with installation, maintenance, and repair of diagnostic systems. Supporting labs by providing high-quality customer service and solutions.
Responsibilities
- You will be responsible for supporting our customers with on-site installation, implementation, maintenance, and repair of automated diagnostic systems.
- Installs and optimizes hardware/software/network products and configurations at customer sites.
- Respond to internal and external customer needs by providing repair, installation, upgrade, and preventive maintenance activity.
- Diagnoses and resolves product performance problems.
- Performs maintenance and repairs.
- Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.
- Communicate with manager and sales team to ensure customer needs and expectations are clearly understood and met.
- Provide feedback to the Product Specialists, manufacturing or OEM vendors concerning performance anomalies encountered.
- Utilizes the complaint handling system as required.
- Document time and expenses in a timely manner as required in SAP and other means as requested by manager.
- Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business.
- Complete administrative and compliance reports promptly and accurately.
- Deliver fully integrated solutions, which may include peripherals, communications, operating systems, and application software.
- Responsive to customer requests for service and communicates proactively before, during, and after service.
- Train other field and customers on the solutions.
Requirements
- Minimum requirements include a high school diploma, military training, an associate degree, or some college with major coursework in electronics.
- Previous work experience in a related field will be considered.
- A bachelor's in science - e.g., chemistry, analytical chemistry, biochemistry, biotechnology or similar preferred.
- 1-2+ years of experience in a similar position or experience as a field service repairing and installing similar equipment, such as medical laboratory equipment or large instrumentation, is a plus!
- Previous instrumentation maintenance, troubleshooting, and instrument repair experience is a plus.
- Experience with troubleshooting and problem-solving.
- Verbal and written communication is clear, respectful, and timely.
- You enjoy traveling and visiting customers.
- You have a valid driver's license.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
- Choice of company car or reimbursement for personal vehicle usage
- Bonus eligibility
- Stock options
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