Analyst for Technical Training contributing to pharmaceutical innovations and training programs. Supporting internal training demands and analyzing improvement indicators within the company.
About the role
- Responsible for implementing financial system solutions for clients, ensuring technical integration and supporting clients during the go-live period. Engaging with stakeholders and documenting internal processes.
Responsibilities
- The professional will be responsible for implementing financial system solutions at clients, ensuring correct technical integration, alignment with business processes, and providing support during and after go-live.
- Will act in client service and support, negotiating and overseeing the technical and functional implementation of the company's solutions.
- Primarily focused on billing/collections and payment methods solutions.
- Will be responsible for mapping the client's business processes, ensuring adherence to the proposed solution.
- Will assist the client with API and system integrations with billing and payment platforms (Pix, boleto, card, among others).
- Will lead technical and business alignment meetings with internal teams and external stakeholders.
- Will perform integration tests, acceptance/homologation, and accompany the client during system go-live.
- Must document workflows, business rules, and commercial and technical guidelines for clients and internal teams.
- Will work in partnership with operations, product, technology and support teams to continuously improve the customer experience.
Requirements
- Experience implementing financial systems, billing/collections or payment methods solutions;
- Intermediate to advanced knowledge of Excel and activity/task management systems;
- Experience in commercial roles, especially in negotiation, customer service and support;
- Availability to travel;
- Functional knowledge of financial products such as Pix, boletos, cards, and payment reconciliation and settlement;
- Strong communication skills to interact with technical and business stakeholders;
- Organized and skilled in project management and implementation scheduling;
- Experience at payment companies, fintechs or payment institutions (IPs/SCDs/SCIPs) is a plus.
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