Cloud Operations Lead designing and implementing enterprise - grade solutions at AHEAD to enable digital transformation for clients. Collaborating with stakeholders and delivering high - quality engineering solutions in a hybrid environment.
About the role
- Manager of Care & Repair Operational Excellence at Arc’teryx leading continuous improvement initiatives in their Care & Repair network. Collaborating across teams to optimize operational efficiency.
Responsibilities
- Lead and champion process and continuous improvement that elevates the guest experience
- Optimize operations throughout our Care & Repair network
- Measure services through data and insights
- Develop and execute industry-leading continuous improvement initiatives
- Collaborate with After-Sales, Retail Ops, Tech, Manufacturing
- Work with the broader Supply Chain and ReBIRD teams to optimize operational efficiency
Requirements
- Bachelor’s degree in supply chain, apparel, operations or engineering or equivalent industry/related business experience
- 5+ years experience in a related role within a global organization, leading operational excellence and/or continuous improvement initiatives
- 5+ years experience leading and managing a high-performing team
- Proficiency and passion for lean methodology, tools and principles with strong experience with application of Lean and Six Sigma
- Strong analytical and problem-solving skills
- Proactive in identifying the root cause and developing solutions
- Experience leading projects with cross-functional stakeholders and facilitating meetings and workshops
- Ability to build relationships, negotiate, influence and manage change in a complex global environment
- Experience with vendor management
- Ability to translate information between technical and non-technical players and excellent communication skills
- Highly flexible and adaptable when faced with ambiguity
- Unwavering commitment to leaving it better
- Ability and willingness to travel (domestically and internationally)
Benefits
- Competitive salary
- Bonus program
- Health benefits
- Flexible work arrangements
- Professional development opportunities
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