Operations Account Manager responsible for customer relationship management and project coordination at Arrow. Leading account support team and cross - functional projects for operational success.
About the role
- Strategic Account Manager role focused on managing key telco accounts for Wind River. Requires strong experience in the Telco & Networking sector and account management with a presence in the Greater Seattle area.
Responsibilities
- Develop, build and grow an effective presence as a trusted advisor within target accounts and become a trusted advisor to all customer touch points
- Develop strategic account plans and opportunity plans focused on growth and sustainable, recurring revenue streams
- Utilize a team approach to execute account level and opportunity level strategies
- Align internal resources (Engineering, Professional Services, Product Management, Customer Success) to execute against vision and strategy
- Evangelize Wind River’s solution portfolio throughout the entire territory to uncover new growth opportunities
- Position Wind River in all direct sales engagements, negotiations and RFPs
- Understand client business models and technology challenges
- Leverage Wind River’s strategic partner ecosystem and collaborate on mutually successful sales strategies
- Participate in industry events for relationship building and new opportunity discovery
- Collaborate with global sales colleagues to establish and share best practices for continuous improvement
- Accurately report opportunity status and forecast revenue on a quarterly and annual basis
Requirements
- Comprehensive understanding of the Telco & Networking sector gained through a minimum of 10 years of experience within account management, ideally in the Cloud and Open-Source software industry
- Major account planning experience involving the negotiation of multi-$M committed deals
- Experience as an individual contributor, consistently exceeding assigned quota
- Ability to work effectively with internal stakeholders and senior management
- Ability to operate in a matrix environment
- Deployment of solution selling sales approach to technical and executive-level decision makers, using creative business thinking and thought leadership
- Proven experience dealing with complex business and software development processes
- Outstanding communication and interpersonal skills
- Bachelor’s Degree (EE/CS preferred), MBA preferred
- Must reside in Greater Seattle area with ability to be present on site
- United States Citizenship or Permanent Resident of the U.S. required
Benefits
- Comprehensive health, dental, and life insurance
- Short and long-term disability coverage
- RRSP matching for financial security
- Flexible time-off policies for work-life balance
- Employee assistance program for mental well-being
- Learning benefits, including a LinkedIn Learning subscription and seminars
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