Senior Manager of Learning & Development at Rain, leading scalable CX learning strategies for internal teams and BPO partners.
About the role
- Senior Specialist for Talent Development driving innovative programs at a top CPA and advisory firm. Collaborating with L&D and overseeing talent initiatives for professional growth and skills enhancement.
Responsibilities
- Lead project management for large-scale programs and initiatives, including project plan development, task tracking, workflow optimization, standard operating procedures, recurring workflow processes, and timeline governance.
- Partner with L&D events team to plan and execute live and hybrid talent development programs and conferences to ensure an impactful learning experience.
- Establish and manage enrollment processes, prepare program rosters, and conduct participant eligibility reviews in partnership with Talent Development Pod leads, direct supervisors, and Practice Leadership.
- Develop detailed agendas and schedules for live programs and events, including session topics, speakers, and activities.
- Coordinate and collaborate with Operations and Design Experience Team to ensure curriculum alignment with learning program goals and compliance with applicable standards, including NASBA requirements for CPE purposes.
- Develop high-quality and branded learning assets by proofreading materials with strong attention to detail.
- Partner with Talent Development Team leads to report performance metrics, and learning program effectiveness, and gather participant feedback (deployment of surveys, facilitation of focus groups, etc.) to drive data-informed improvements.
- Act as L&D’s Everything DiSC administrator, assigning assessments and enrolling team members into related training.
- Oversee Aprio’s mentoring program using MentorcliQ, ensuring seamless program operations and impactful mentor–mentee experiences.
- Foster and maintain learning vendor partnerships by managing communication, coordinating deliverables, and ensuring alignment with Talent Development objectives.
- Support Talent Development’s annual planning cycles, including program calendar development, vendor coordination, course catalog, cost estimates, and updates to project templates and documentation.
- Maintain Talent Development content across internal channels (intranet, guidebook, onboarding), ensuring information is up-to-date on active program offerings.
- Partner with the Communications Team to brand Talent Development programs in the marketplace through social media and internal channels.
- As needed, produce virtual and in-person Talent Development courses through Zoom and ConferencesIO to ensure programs are educational, engaging, technically sound, and participant-friendly.
- Minimal travel required
Requirements
- 5+ years of demonstrated ability to communicate effectively with stakeholders, training audiences of various sizes, committees, leaders, and vendors is required.
- 4+ years of demonstrated organization, time management, and interpersonal skills with the ability to prioritize and manage multiple projects simultaneously is required.
- 4+ years of demonstrated project management experience is required.
- 2+ years of experience coordinating in-person, virtual, and hybrid events is required.
- 2+ years of demonstrated experience in designing, implementing, and evaluating learning programs, including live and hybrid learning programs is required.
- 2+ years of experience in a professional services environment is preferred.
- Bachelor's Degree in Psychology, Human Resources, Business, Education, or other related field is required.
Benefits
- Medical, Dental, and Vision Insurance on the first day of employment
- Flexible Spending Account and Dependent Care Account
- 401k with Profit Sharing
- 9+ holidays and discretionary time off structure
- Parental Leave – coverage for both primary and secondary caregivers
- Tuition Assistance Program and CPA support program with cash incentive upon completion
- Discretionary incentive compensation based on firm, group and individual performance
- Incentive compensation related to origination of new client sales
- Top rated wellness program
- Flexible working environment including remote and hybrid options
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