Manager managing a small team of administrators providing efficient client service at Apex Group. Focus on investor queries, team collaboration, and maintaining relationships.
About the role
- Service Delivery Manager facilitating customer relationships and managing IT service accounts for A&O IT Group. Overseeing service delivery and ensuring client satisfaction in a hybrid role.
Responsibilities
- To provide the essential link between A & O and the client
- To develop and sustain excellent customer relationships
- To perform the role of primary point of contact for the assigned accounts.
- To manage all aspects of the A&O portfolio pertinent to the contracted deliverables with each assigned client.
- To conduct service reviews and service development meetings at regular intervals with the client.
- To develop and widen relationships within the account.
- To engage and manage service partners both UK and International.
- To support the leadership teams in any restructuring, future divestitures, mergers and acquisitions.
- To ensure the appropriate documentation e.g. Contract, Service Element Descriptions, Change Control Notes are created and maintained for assigned accounts.
- To negotiate and manage any required amendments to contract.
- Effectively managing third party relationships
- Work with Project/ Transition management for the implementation of new business.
- Own and execute transitions of new business where the deliverables and scale are appropriate.
- Any other activities that enhance the service or financial performance of assigned accounts. Within the constraints of the authority of the position.
- Comply to company process and procedures and provide support in audits and quality assurance processes
Requirements
- Experience in a Customer Facing account management role in the IT industry, providing high levels of service excellence
- Experience of IT Services
- Educated to Degree level
- Experience in managing 3rd parties / Supplier Management
- Good MS Office 365 skills – Word, Excel, Powerpoint
Benefits
- Flexible working arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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