Consultant focusing on commercial training at Rands to enhance team performance and lead the creation of e - learning modules. Collaborating with commercial teams to identify improvement areas.
About the role
- Banking Consultant providing financial solutions and seamless customer experiences within retail banking. Collaborating within a team to drive customer engagement and compliance.
Responsibilities
- Deliver a seamless branch experience by supporting customers across transactions, conversations, and digital banking.
- Work collaboratively, role‑model great service, and coach peers.
- Drive stronger customer engagement, advocacy, and value.
- Support and participate in bank programs and initiatives.
- Take ownership of customer risk awareness.
- Ensure compliance with ANZ policies and branch procedures.
Requirements
- Exceptional customer focus - retail experience is an advantage
- Experience in being a user and promoter of technology - working knowledge in using different digital channels is an advantage
- Ability to multi-task and highly adaptable to change and ambiguity
- Willingness to work in a collaborative team environment
- Sound understanding of compliance
- Excellent communication and interpersonal skills
Benefits
- access to health and wellbeing services
- discounts on selected products and services from ANZ and more
- flexible working arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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