Customer Solutions Analyst Intern supporting supply chain processes at Nestlé in Brussels. Overseeing claims management and enhancing customer satisfaction through efficient practices.
About the role
- Business Analyst supporting Financial Crime initiatives at ANZ. Leading project delivery and process improvements within the Financial Crime Delivery and MI team.
Responsibilities
- Leading and delivering small to medium-sized initiatives end-to-end, including requirements gathering, solution design, project planning, project governance, business implementation activities, and executing risk-in-change processes
- Supporting senior Business Analysts in the delivery of larger initiatives
- Contributing to and driving Delivery Excellence to increase delivery capability within the Delivery team and the Financial Crime Portfolio
- Promoting and role-modeling delivery excellence best practices and creating learning opportunities
- Identifying and understanding business problems and assessing the impact of proposed solutions on the organization’s operations
- Ensuring adherence to the FCP Delivery Framework and the ANZ Delivery and Governance Framework
- Leveraging business analysis skills to define and articulate business and customer needs and drivers to inform decision-making, assess and design solution outcomes, and identify capability gaps
- Managing effective and efficient delivery while addressing risks, issues, and dependencies
- Managing project stakeholders across FCP and other divisions
- Monitoring stakeholder satisfaction and using insights to deliver stakeholder-centric solutions and achieve positive outcomes
- Triaging new work requests to determine and document all impacts
Requirements
- At least 5+ years of equivalent experience in project delivery, governance, and change management
- Proven experience in facilitating requirements elicitation and documentation
- Demonstrated ability to translate business requirements into user stories and support technical development and testing of solutions
- Experience in evaluating business processes, anticipating requirements, and developing and implementing solutions
- Proven experience in creating and managing business implementation activities, including risk-in-change processes
- Strong background in change management activities and techniques
- Outstanding written and verbal communication skills
- Excellent stakeholder management skills, with strong influencing and relationship-building abilities
- Experience in facilitating training for stakeholders across multiple jurisdictions
- Familiarity with project delivery methodologies (Agile, Waterfall)
Benefits
- Access to health and wellbeing services
- Flexible working options
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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