Customer Care Tier 2 Bilingual supporting customers through troubleshooting and resolving issues via phone, chat, and email. Collaborating in a problem - solving role for a leading customer experience company.
About the role
- Customer Support Agents responsible for resolving customer concerns at Angel Studios. Identifying needs, troubleshooting issues, and providing quality support.
Responsibilities
- Providing quality customer support on behalf of Angel Studios
- Be the first point of contact for customer concerns
- Handling customer resolutions
- Identifying customer needs and helping walk them through specific tools and features
- Troubleshooting common issues with a product, merchandise, or service
- Responding promptly to tickets and resolving issues in an effective and timely manner
- Maintaining documentation of feedback, concerns, and technical issues
Requirements
- High school diploma or equivalent
- Basic computer skills and technology understanding
- 2+ years experience in customer service (preferred)
- Thorough understanding of customer service software remote platforms (preferred)
- Proficient computer skills and technologically savvy (preferred)
- Experience with Zendesk (preferred)
- Proficient verbal and written communication skills
- Must have compassionate and understanding ability to de escalate tough situations
- Ability to analyze and creatively problem solve
- Must be fluent in English; additional language proficiency is a plus.
Benefits
- Competitive compensation
- 100% company-paid medical, dental, and vision premiums for employees and dependents
- Short, and Long Term Disability Insurance and Basic Life Insurance paid for employee, with option of additional AD&D insurance
- Generous Paid Time Off
- Health Spending Account (HSA)
- 401(k) investment opportunity with employer match
- Paid parental leave
- Identity Theft Insurance
- Pet Insurance
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