Trade Marketing Analyst responsible for executing marketing strategies across retail channels in southern Brazil. Focusing on performance analysis and client relationship management as part of Grupo Boticário.
About the role
- Customer Relationship Analyst providing support for clients and ensuring excellent service experiences. Collaborating on customer journeys across various digital platforms and communication channels.
Responsibilities
- Respond to customer inquiries via phone, email, and digital platforms (Airbnb, Booking, VRBO, and others);
- Monitor the customer journey, ensuring excellent service experiences;
- Monitor and update reservation calendars, keeping information accurate at all times;
- Identify and escalate more complex situations, always prioritizing customer satisfaction and effective resolution.
Requirements
- Basic knowledge of Excel and ease with online platforms;
- Strong customer service skills, including communication, empathy, and problem-solving;
- Ability to remain calm in stressful situations, demonstrating emotional intelligence;
- Organized and quick thinking to manage multiple tasks efficiently;
- Basic to intermediate proficiency in English and Spanish.
Benefits
- Home office allowance on the Caju card, amounting to R$250.00.
- Gympass UNIMED (50% co-payment)
- Guia da Alma (employee wellness program)
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