Technical Support Engineer providing support for FortiGate and FortiAuthenticator. Collaborating with customers to resolve technical issues and ensure optimal product performance.
About the role
- Support Analyst providing technical assistance to customers via online chat. Collaborating with various departments to enhance customer experience.
Responsibilities
- Provide customer support via online chat and deliver technical support for our services to clients.
- Act as an intermediary between departments, promoting collaboration and implementing improvements focused on the customer experience.
- Manage and monitor all service protocols to ensure compliance and process efficiency.
- Identify and resolve conflicts proactively to ensure customer satisfaction.
- Analyze and recommend improvements to existing processes to optimize operations and enhance service quality.
Requirements
- Previous experience in technical support and/or with Help Desk, ERP software, and electronic equipment is desirable.
- Currently pursuing a technical or higher education degree is preferred.
- Knowledge of customer service management tools.
Benefits
- Eligible for the Partnership program: At AMLabs, high-performing employees have the opportunity to become company partners, sharing in the company's results and growth.
- Flash Benefits Meal Voucher: More than a benefit, an incentive—our meal voucher is attractive and flexible for you to use as you prefer.
- Mobility Allowance (Flash Benefits) or Transportation Voucher: To commute to AMLabs Tower on in-office days.
- Health insurance, dental plan, and life insurance: Comprehensive coverage with no payroll deductions.
- Bonus program: We grow together! We offer biannual awards based on the financial impact generated for the company and alignment with our culture.
- Support for parents: Childcare or nanny assistance to help take care of your most precious ones.
- Gympass access: To exercise and take care of your physical health at partner gyms wherever you are.
- Partnership with SESC: You and your family can access gyms, holiday camps, shows, and cinema at discounted rates.
- Social and collaboration spaces: We believe great ideas come from time together. At AMLabs Tower you'll find dedicated spaces to strengthen our culture and encourage idea sharing, including a relaxation area with bean bags and video games, pool table, table tennis, and foosball.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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