IT Service Manager connecting clients and tech teams, overseeing service delivery cycles and managing projects. Ensuring clients receive outstanding service and proactive communication.
About the role
- Senior Manager leading decision science team delivering AI/ML projects for patient care solutions. Overseeing analytics initiatives and mentoring data scientists in a collaborative environment.
Responsibilities
- Lead a high-performing decision science team to deliver transformative AI/ML and advanced analytics projects
- Oversee machine learning, advanced analytics, and omni-channel initiatives
- Design and deploy advanced models (including predictive modeling and Gen AI)
- Serve as the primary point of contact for commercial leaders on all AI/ML and omni-channel initiatives, effectively communicating project status, impact, and success to key stakeholders and ensuring alignment with business priorities
- Mentor data scientists and fostering expertise in analytics and omni-channel applications
- Communicate project impact to commercial leaders and align with business priorities
- Build team capabilities through professional development and industry best practices
- Monitor performance of omni-channel tactics for continuous improvement
- Stay current with industry trends to ensure innovation
Requirements
- Doctorate degree and 2 years of experience in statistics, operations research, mathematics, econometrics, business administration or a quantitative field OR Master’s degree and 4 years of experience in statistics, operations research, mathematics, econometrics, business administration or a quantitative field OR Bachelor’s degree and 6 years of experience in statistics, operations research, mathematics, econometrics, business administration or a quantitative field OR Associate’s degree and 10 years of experience in statistics, operations research, mathematics, econometrics, business administration or a quantitative field OR High school diploma / GED and 12 years of experience in statistics, operations research, mathematics, econometrics, business administration or a quantitative field
- Relevant Omnichannel media strategy experience within the Bio/Pharmaceutical industry
- Experience in AI, Machine Learning, quantitative methods, multivariate statistics, predictive modeling and other analytics frameworks/techniques with 5+ years of experience delivering complex analytical projects
- Experience in Databricks and AWS (and other cloud technologies)
- Advanced proficiency and hands on coding experience in Python/R/Scala/Java or any other Object-Oriented Programming language
- Proficiency working with external claims data to understand patient journeys and conduct relevant analysis for therapeutic teams
- Comprehensive understanding of the components of setting up data models in git based environment with CI/CD capabilities
- Ability to cultivate and encourage an environment of openness and transparency in seeking diverse opinions and empower risk-taking in idea generation, idea incubation and/or experimentation
- Partners with business leaders to deliver high-quality predictions that guide strategic decision making
- Oral, written and presentation skills to explain complex concepts and controversial findings clearly to a variety of audiences, including senior management
- Comfortable challenging the status quo and bringing forward innovative solutions
- Understanding of technology platforms and ability to partner with IS/IT and business leaders both onshore and offshore.
Benefits
- A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions
- group medical, dental and vision coverage
- life and disability insurance
- flexible spending accounts
- A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
- Stock-based long-term incentives
- Award-winning time-off plans
- Flexible work models where possible.
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
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