Incident Manager responsible for proactive support and resolution management for Comcast Business clients. Collaborating with technical teams to ensure timely resolution of customer issues while maintaining strong communication.
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Hybrid Medical Value and Health Information Technology (MVHIT) Manager – Health IT Liaison
Posted last month
About the role
- MVHIT Manager educating healthcare systems on EHR to ensure patient access. Collaborating cross-functionally to develop strategies for IDNs and enhance patient management.
Responsibilities
- Work with cross-functional medical and commercial account teams to gather EHR customer insights and assess opportunities
- Manage the customer accounts prioritization process for the MV Health IT Liaisons
- Contribute to the development of scalable, EHR-enabled tools and resources in relation to key therapeutic areas
- Deliver insights related to EHR objectives to key internal partners to help inform strategic decisions
- Deliver education on EHR reporting and clinical decision support tools to support health system initiatives
- Conduct regular meetings with customers to provide appropriate Health IT-related education
- Create and complete key account plans for how to navigate the customer landscape plus complete key initiatives
- Effectively assist through training and communication MSLs and KAMs on MVHIT and EHR programs and resources and provide support to field staff to address questions
- Confidently engages customers in a field facing capacity using appropriate methods and MAC approved materials/messaging
- Demonstrates effective use of CRM tool to run territory schedule and call documentation
- Support cross-functional workstreams to support business initiatives as requested for identified accounts, contributing strategic insights on care management evolution, quality and care initiatives, and HIT implementation
- Provide feedback and support on targeting strategies, Key Performance Indicators, and POAs
- 50% travel may be required
Requirements
- Doctorate degree OR Master’s degree and 3 years of Medical Capabilities experience OR Bachelor’s degree and 5 years of Medical Capabilities experience
- Experience in pharmaceutical/biotech industry or hospital system
- Understanding of or familiarity with EHR systems within IDNs
- Hands-on experience with EHR products, such as Epic, Allscripts, eClinicalWorks, and Cerner.
- Strong preference for experience with Epic and Cerner products.
- An understanding of the impact of healthcare market and legislative tends that impact Health Systems, Pharma, Payers
- Experience in applying health information technology in in-patient and ambulatory settings
- Strong eye for business, analytical skills, and critical thinking ability
- Demonstrated customer-facing experience with a strong customer service mindset
- Good understanding of IDNs and key partners
- Experience with EHR reporting tools.
Benefits
- A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions
- group medical, dental and vision coverage
- life and disability insurance
- flexible spending accounts
- A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
- Stock-based long-term incentives
- Award-winning time-off plans
- Flexible work models, including remote and hybrid work arrangements, where possible
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