Citrix Virtual Desktop Engineer supporting and optimizing virtual desktop environments within a global enterprise. Ensuring performance and providing expert-level support for complex issues in a hybrid setup.
Responsibilities
Manage incident resolution for Citrix virtual desktop environments, ensuring timely and effective support.
Administer and optimize virtual desktop infrastructures, including user profiles and access policies.
Monitor system performance and ensure high availability and reliability of VDI environments.
Automate routine operational tasks using PowerShell and Infrastructure as Code tools.
Collaborate with networking, security, and identity teams to ensure seamless service delivery.
Lead the resolution of complex technical issues and provide expert-level support.
Maintain and create technical documentation for architecture, processes, and operational procedures.
Contribute to the continuous improvement of virtual desktop services and automation practices.
Requirements
Microsoft and Citrix certifications (e.g., AZ-140, MS-102)
Strong experience with Citrix Virtual Desktop environments
Knowledge of ITIL methodologies and experience working in Agile/SCRUM environments
Experience with ServiceNow for incident and service management
Hands-on experience with automation tools such as Ansible and Terraform
Strong scripting skills (PowerShell preferred)
Experience managing user profiles and access policies
Strong analytical and troubleshooting skills
Ability to work in global, cross-functional teams
Professional-level English communication skills
Nice to have: Bachelor’s degree in Computer Science or equivalent.
Experience with FSLogix and conditional access policies.
Knowledge of Azure Files, NetApp, or similar storage solutions.
Experience with additional IaC and scripting tools (ARM, Bicep, Ansible).
Experience working in large-scale enterprise environments.
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