IT Help Desk Specialist servicing IT incidents and requests for corporate services department. Supporting IT Operations team with technical troubleshooting and user assistance in a structured ITSM environment.
About the role
- IT Support Specialist providing technical support for hardware and software in a hybrid environment. Engaging with users and managing IT equipment for various office needs.
Responsibilities
- Providing direct IT end-user support for office-based and remote users, resolving technical issues and providing technical assistance for hardware and software on Microsoft Windows, Apple MacOS and UNIX machines.
- Providing technical support for peripherals, networking devices, audio/video equipment and other office IT equipment.
- Logging and documenting all events and changes in our ticketing system and keeping documentation up to date.
- Setting up new computer systems and reinstalling machines.
- Operating systems and software upgrades on end users’ machines and other hardware.
- Liaising with HR and office administration to handle the onboarding of new employees from an IT perspective and the offboarding of departed employees.
- Collect and store IT equipment for departed employees, keeping IT storage organised.
- Procure IT equipment, peripherals and software required by the company, following Altenar procurement procedures.
- Maintaining stock levels of equipment.
- Keeping the hardware, software and subscription asset list updated.
- Provide technical training to employees.
- Proposing improvements and working on associated tasks.
- Ensuring the timely resolution of blockers to the operation.
- Escalating concerns to management to work on solutions.
- Being driven in your work with little supervision.
- Having a strong sense of duty and exercising the duty of care beyond the immediate fix.
- Being trustworthy and accountable in the handling of company data and physical assets.
Requirements
- Solid understanding and troubleshooting of computer system hardware, components and peripherals.
- Understanding and troubleshooting of Microsoft Windows and Apple MacOS operating systems in a domain-based environment.
- Experience in installing, configuring and maintaining end-user software installations.
- Solid understanding of basic TCP/IP networking, IPv4 addressing and Domain Name System (DNS) as used internally, besides publicly.
- Appreciation of key IT security concepts.
- Familiarity with various collaboration tools/cloud-based platforms and the ability to work with teams to organise these tools to maximise productivity.
- Calm, organised, patient disposition, and happy to work with other technical users in a respectful environment.
- Taking ownership of the tasks, being able to work on own initiative and having a good sense of teamwork and knowledge sharing.
- Strong analytical problem-solving skills and good customer relationship skills.
- Willingness to learn new technologies.
- Technical diploma in a related field.
- Good communication skills (spoken/written) in English is a must. Spoke/written communication skills in Spanish and/or Portuguese are an asset.
- Clean background.
Benefits
- Competitive monthly fee, depending on experience
- International exposure with global teams
- Career development opportunities in a high-growth industry
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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