Account Manager maintaining client partnerships and supporting them in the utilization of Altenar's sportsbook offerings. Ensuring client satisfaction and operational excellence through collaboration with internal teams.
Responsibilities
Serve as the primary contact for client needs, inquiries, and concerns.
Build and nurture strong client relationships to foster retention and growth.
Oversee client accounts, ensuring services meet business goals, expectations, and budgets.
Collaborate with internal teams — including sales, product, and operations — to deliver tailored solutions.
Proactively identify and resolve issues, continuously improving client experience and internal processes.
Work closely with the product team to align updates and features with client expectations.
Maintain up-to-date knowledge of Altenar’s offerings to identify opportunities for upselling and cross-selling.
Act as a trusted advisor and advocate for clients, ensuring a seamless and positive partnership.
Requirements
Languages: Portuguese (proficient), English (intermediate or higher).
Previous experience in account management, sales, or customer service.
Strong multitasking and organizational skills with excellent attention to detail.
Analytical mindset with the ability to collect, track, and interpret data effectively.
Excellent communication and interpersonal abilities.
Problem-solving attitude and adaptability in fast-paced environments.
Proven ability to build rapport and collaborate with diverse teams.
Experience in the sports betting or iGaming industry is a strong advantage.
Benefits
A stable, flexible, and collaborative working environment.
Ongoing training and professional development opportunities.
Competitive compensation and benefits package.
A multinational team of industry experts from around the world.
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