IT Help Desk Specialist servicing IT incidents and requests for corporate services department. Supporting IT Operations team with technical troubleshooting and user assistance in a structured ITSM environment.
About the role
- IT Engineer II supporting MDM expertise, IT operations and employee onboarding/offboarding at AllTrails. Manage organizational security and productivity initiatives while automating repetitive tasks.
Responsibilities
- Serve as our in-house MDM expert
- Own lifecycle and asset management and streamline equipment policies across the company
- Partner with people team in ensuring employees have a smooth onboarding and offboarding experience
- Provide ad-hoc IT Support to all of our employees in a primarily Mac based environment
- Office Network updates, LAN, etc
- Provide audio and visual support in office conference rooms
- Support organizational security and productivity initiatives
- Vendor relationship management
- Automating repetitive tasks
Requirements
- Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent experience
- 2-5 years of experience working in IT operations
- Strong hands on experience with MDM (e.g., Kandji, JAMF, Jumpcloud) - managing both Mac and Windows
- Good working knowledge of: IDP Solutions (e.g., Okta), Asset Management tools, Zoom, Slack, Atlassian, Google Workspace
- Experience leading and managing IT projects autonomously
- Evangelizing IT best practices throughout organizations
- Willing to work 1 day a week at our HQ in San Francisco
- Cross functional team player with a track record of building positive relationships with peers and others within your company
- Ability to deal with some amount of ambiguity and a need for little to no guidance
- Bias for actions
- Humility, empathy and open-mindedness - no egos
- AI Native: You naturally incorporate AI tools to enhance your work. You’re comfortable writing prompts, evaluating AI outputs, and enjoy experimenting with new ways to boost creativity, productivity, and decision-making
Benefits
- A competitive and equitable compensation plan. This is a full-time, salaried position that includes equity
- Physical & mental well-being including health, dental and vision benefits + a monthly stipend for wellness expenses
- Trail Days: First Friday of each month off to hit the trails!
- Unlimited PTO
- Flexible parental leave
- Remote employee equipment stipend to create a great remote work environment
- Annual continuing education stipend
- Discounts on subscription and merchandise for you and your friends & family
- An authentic investment in you as a human being and your career as a professional
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