Manager, Account Management at Mastercard developing relationships with Community Institutions customers. Building strong relationships and implementing account plans for revenue growth and market share.
About the role
- Account Manager at Corpay driving revenue growth for r2c Online in the UK. Engage with customers, manage key accounts, and promote software solutions for industry needs.
Responsibilities
- Own customer relationships with key stakeholders for a portfolio of large accounts after the point-of-sale throughout the client life cycle, including leading all communications both virtually and in-person.
- To take a consultative approach with customers that aims to uncover explicit needs of the business and work through solutions using our software.
- Increase customer awareness of the r2c Online product portfolio to discover cross-sell and up-sell opportunities, taking ownership of growth.
- Consistent achievement of monthly sales & revenue targets through managing your sales pipeline.
- Identify and map out new business / referral opportunities.
- Ongoing excellent understanding of all products and services.
- Maintain an understanding of product updates and new offerings to be able to articulate those improvements and changes to customers.
- Accurately record all contact and conversations with customers in CRM.
- Work collaboratively with key stakeholders across the business, including product, finance, marketing, and operations.
- Collate and report on customer feedback to provide awareness and advocacy of customer needs internally.
- Stay informed about industry trends, competitor activities, and market conditions.
- Promote r2c Online in person at industry events and networking opportunities.
- Proactively identifying risk within your accounts and discuss solutions to mitigate issues before they impact customer satisfaction.
- Create and executing customer retention strategies.
Requirements
- Ideally you will have previous Account Management success managing multiple complex accounts
- Excellent communication and interpersonal skills
- Strong persuasive and negotiation abilities
- Ability to build rapport and establish long-term relationships with customers
- Self-motivated and target-driven with a proven track record of meeting or exceeding sales targets
- Proficient in using CRM software and other sales tools
- Ability to work independently and as part of a team
- Strong organizational and time management skills
- High level of resilience and ability to handle rejection
- Flexibility to work in a fast-paced and dynamic environment.
Benefits
- Uncapped OTE
- 4 X Life insurance
- Pension scheme 5% employer contribution
- Private Healthcare
- 25 days Holiday plus stats (plus Holiday Buy/Sell)
- Access to benefits portal
- Access to LinkedIn learning
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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