Hybrid Manager – Vendor Relations

at Alliance Health

• Job title: Manager – Vendor Relations
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $77,868 - $99,282 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Morrisville, United States

About the role

• Vendor Relations Manager coordinating with vendors and overseeing contracts for Alliance services. Leading staff development and vendor performance monitoring with project management focus.

Responsibilities

• Manage and Develop staff
• Work with Human Resources to attract, maintain, and retain a highly qualified and well-trained workforce
• Ensure staff are well trained in and comply with all organization and department policies, procedures, and business processes
• Organize workflows and ensure staff understand their roles and responsibilities
• Ensure the department has the needed tools and resources to achieve organizational goals and to support employees and ensure compliance with licensure, regulatory, and accreditation requirements
• Actively establish and promote a positive, diverse, and inclusive working environment that builds trust
• Ensure all staff are treated with respect and dignity
• Ensure standards are transparent and applied consistently, impartially, and ethically over time and across all staff members
• Work to resolve conflicts and disputes, ensuring that all participants are given a voice
• Set goals for performance and deadlines in line with organization goals and vision
• Effectively communicate feedback and provide ongoing coaching and mentoring to staff and support a learning environment to advance team skills and professional development
• Cultivate and encourage efforts to expand cross-team collaboration and partnership
• Manage Unit operations
• Develop and maintain procedures, and business processes for the working relationships, roles, and responsibilities between Vendor Relations Manager, subject matter experts, vendors, and other key internal Alliance partners
• Implement vendor management processes across the organization, providing guidance to stakeholders, and seeking ways to continually improve the processes
• Along with Organizational Development Team, design and deliver training content for vendor management including day-to-day working guidelines, communication practices, and risk escalation process
• Develop, review, and maintain all enterprise-wide contracts for large vendors serving Alliance members, as well as contracts for Alliance’s value-added services program
• Manage the procurement process from start to finish, including sourcing, negotiation, and contract management
• Conduct market research and analysis to identify new vendors and evaluate their capabilities and pricing
• Monitor vendor performance on the administrative components of the contract and gather performance data on the technical and outcomes components
• Communicate the progress of monthly/quarterly actions and deliverables to internal and external stakeholders
• Monitor changes to Tailored Plan contract requirements including review of weekly Department of Health & Human Services (DHHS) Medicaid Bulletins and released Tailored Plan contract amendments to understand potential impacts to vendor contracts.
• Serve as a non-voting member of the Delegation and Accreditation Oversight Committee (DAOC)
• Review the overall performance of vendors related to required targets and performance metrics prescribed by the Tailored Plan contract
• Build rapport with vendors by understanding the scopes of work and responsibilities, clearly communicating, and identifying reasonable and responsible solutions to potential issues

Requirements

• Bachelor’s degree in a Human Services field, Business Administration or related field from an accredited college/university
• A minimum of four (4) years of experience leading the implementation of complex business and/or contractual issues
• Extensive project management experience
• Experience in healthcare, business development, sales, communications, or client-focused solutions
• Proven project management or account management experience
• Experience delivering solutions based on customer needs
• Excellent listening, negotiation, and presentation skills
• Exceptional customer service orientation
• Excellent verbal and written communication skills, including the ability to explain complex concepts and technologies to business leaders
• Planning and organizational skills
• Microsoft Project, Excel, Word, and PowerPoint and other commonly used software
• Strong critical-thinking and problem-solving skills
• High level of self-motivation and a keen attention to detail
• Ability to work effectively with, manage, motivate, and get results from diverse stakeholders, including executive and senior leadership

Benefits

• Medical, Dental, Vision, Life, Long and Short Term Disability
• Generous retirement savings plan
• Flexible work schedules including hybrid/remote options
• Paid time off including vacation, sick leave, holiday, management leave
• Dress flexibility