Market Support Manager building strong client relationships via effective communication and project management at Infinite Digital. Responsible for managing client projects and ensuring timely completion.
Responsibilities
Receive incoming requests from clients and respond timely and effectively
Facilitate internal processes needed to fulfill orders with our partners, including Insertion and change orders.
Assist our sales and support office by gathering necessary information for successful execution of campaigns.
Compile and communicate strategy, timelines and expectations.
Manage all client projects from a high level, working with project managers to ensure timely completion
Attend client calls and provide insight to sales and fulfillment
Recommend product and service improvements based on client feedback and interaction
Undertake daily administrative tasks to ensure the functionality and coordination of the teams activities
Conduct market research and analyze consumer rating reports/ questionnaires
Employ marketing analytics techniques to gather important data (social media, web analytics, etc.)
Update spreadsheets, databases and inventories with statistical, financial and non-financial information
Schedule meetings and organize participants and technology
Work with Sales, Support, and Fulfillment with ongoing internal communication
Perform other duties as assigned
Requirements
BS/MS degree in marketing or a related field.
Recent graduates are welcome!
Strong writing and communication skills a must.
Proficient in email, MS Excel or equivalent, and calendar scheduling tools.
Strong work ethic and humble teamwork mentality required.
Benefits
Medical, dental and vision benefits
401 K with match
Complementary Health Advocate services such as, Legal, medical billing and work-life balance services
Continuing Education opportunities
Paid time off (PTO)
Time off for Voting, Adoptions, Maternity and Paternity, Floating holidays and Bereavement
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