Customer Support Analyst responsible for monitoring indicators and improving customer satisfaction at NIO. Focused on data analysis and enhancing client journeys in the telecommunications sector.
About the role
- Sales Support Specialist for Allegion focusing on CRM management and sales support. Preparing complex reports and assisting the sales team with data mining and marketing requests.
Responsibilities
- Prepares sales reports using Power BI, sales results, etc. and prepare special presentations, often of a complex or confidential nature.
- Manages follow up on specified quotes.
- Mines data to find key personnel at architects, general contractors, end-users.
- Manages and organize Dynamics.
- Updates RSM Playbook with how to & best practices.
- Inputs attendees from lunch & learns into Dynamics and submit reports for credits.
- Assists in reach-outs for architectural lunch & learns.
- Supports marketing data request.
- Assists Regional Sales Managers with communications on jobs as needed.
- Ensures that departmental operations comply with organizational policies and procedures.
- Participates in and contributes to special projects as directed by the department head.
- Receives and responds to correspondence and maintains departmental records.
Requirements
- High School Diploma required, Bachelor’s preferred.
- Minimum of (4) years of related experience in Sales, Manufacturing or Construction Industries preferred.
- Proficiency in computer skills, including Proficient with the MS office suite, CRM databases, and internal software systems.
- Strong communications and customer service background is preferred.
Benefits
- Health, dental and vision insurance coverage, helping you “be safe, be healthy”.
- A commitment to your future with a 401K plan, offering a 6% company match and no vesting period
- Tuition Reimbursement
- Unlimited PTO
- Employee Discounts through Perks at Work
- Community involvement and opportunities to give back so you can “serve others, not yourself”.
- Opportunities to leverage your unique strengths through CliftonStrengths testing and coaching
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