IT Change Manager in Debrecen overseeing Change Management activities with a focus on quality and stakeholder engagement. Ensuring changes align with defined processes and minimizing IT service disruptions.
Responsibilities
Oversees and executes end-to-end Change Management activities, ensuring the quality, planning, approval and controlled implementation of changes with minimal disruption to IT services/products, in alignment with defined processes and stakeholder requirements
Ensuring quality of change requests, including formal review, documentation and compliance with defined standards
Controlling and ensuring the full lifecycle of changes from creation to closure
Performing initial assessment (categorisation, estimation), including impact, risk and resource analysis for IT services/products
Planning and scheduling changes in coordination with stakeholders, ensuring no conflicts with other changes or events
Managing and maintaining the overall change schedule and implementation windows
Ensuring all changes gain relevant approvals (e.g. Change Manager, CAB, eCAB, Application/NIT Owners)
Authorising or rejecting change requests and reviewing emergency and standard changes (including Standard Change Catalogue inclusion)
Organising, coordinating and representing changes in CAB/GCAB meetings; aligning cross-team or cross-unit changes
Communicating CAB decisions and providing stakeholders with all necessary information and status updates
Coordinating implementation, testing and rollback of changes; ensuring execution within the planned window
Coordinating and managing emergency changes
Closing changes with proper documentation and closure notes
Implementation and enforcement of quality gates for all changes and ensuring overall change quality
Ensuring agreement of impacted groups, priorities and resource availability
Decision-making on change authorisation in alignment with stakeholders (e.g. release management, change initiator)
Facilitating communication between stakeholders, Change Managers and involved parties
Tracking, reporting and resolving issues or conflicts related to the change process
Performing post implementation reviews, KPI reviews and documenting lessons learned, especially for unsuccessful changes
Ensuring the Change Management process is fully completed and changes are deployed within the scheduled window
Requirements
Excellent English (C2) language skills (knowledge of German is an advantage)
Minimum 3+ years of experience and professional knowledge of Change Management
ITIL4 certificate is an advantage
Proactive attitude and holistic view of processes
Excellent communication skills (verbal and written) with customer-oriented attitude
Benefits
A constantly growing organization and increasing opportunities
Possibility to participate in international projects with travel opportunities
State of the art working environment, easily accessible by public transportation
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