Hybrid Head of Service Engineering – m/f/d

at KUGU

• Job title: Head of Service Engineering – m/f/d
• Job type: Full Time
• Experience level: Lead
• Salary: €55,000 - €70,000 per year
• Degree requirement: Professional Certificate
• Location requirements: Hybrid, Berlin, Germany

About the role

• Lead Service Technician coordinating teams of electricians and installation partners for energy-efficient building solutions in Germany. Responsible for quality assurance and technical standards implementation.

Responsibilities

• You take responsibility for a growing team of in-house electricians and external installation partners — coordinating assignments, ensuring on-site quality and establishing the technical standards that KUGU will rely on long-term.
• Scheduling & project coordination — You schedule the assignments for our two in-house electricians and six external installation partners — on time, with optimized resources and a focus on on-site quality.
• Management of external installation teams — In addition to our own partners, you coordinate customers' installation teams: technical briefings, performance checks and escalation management.
• Field quality assurance — You are on-site for projects across Germany, conduct technical acceptance of installations and intervene before defects become customer issues.
• Technical project engineering — After contract signing you accompany customer projects into detailed technical planning — as a knowledgeable point of contact, not a presenter.
• Technical documentation & knowledge building — You create installation standards and checklists in Confluence and Jotform that the team and external partners can reliably use — for everyday use, not just for filing.
• Internal technical anchor — Colleagues from Sales, Operations and Product Development turn to you with installation questions — you provide clear, practical answers.

Requirements

• You hold a Meister (master craftsman) certificate or a state-certified technician qualification in electrical engineering or building services/technical systems (HVAC).
• You have at least 5 years of professional experience after qualification, including initial experience in a coordinating or leadership role.
• You have proven that you can reliably manage people and processes.
• Willingness to travel of approx. 60%. Your projects are distributed across Germany; your home base is Berlin.
• You work confidently with digital tools such as Jira, Confluence, Calendly, Jotform and Pipedrive; new software doesn't scare you — it interests you.
• You have a structured, documentation-oriented working style and build processes that run without you.
• You are hands-on and willing to roll up your sleeves when the situation requires it.
• You speak German fluently (C1) and hold a driving licence (Class B).

Benefits

• A gross annual salary of €55,000 - €70,000
• Company car — also available for private use
• Hybrid working model with a presence in the Berlin office
• You actively help build a service team — two in-house electricians will join, and you shape how the team grows
• At least 30 days of vacation
• Company pension plan
• Direct mission: make energy use in residential buildings more efficient — with measurable impact in every boiler room
• Flat hierarchies, short decision-making paths and direct access to the founders