Senior Leader overseeing Platform Operations at Wells Fargo, managing critical operational services and driving transformation. Responsible for enhancing service quality and efficiency across multiple functions.
About the role
- Operations position at Alan ensuring delivery of insurance and healthcare products. Collaborating with teams to scale operations and adding new services across multiple markets.
Responsibilities
- Bringing the ops perspective into Alan strategy
- Building our organisation and processes to deliver the vision to allow further disruption and product diversification
- Monitoring and running those processes internally or externally on a daily basis
- Scaling efficiently and industrializing our operational stack to handle fast growth, international expansion and cost optimisation
- Handle complex projects in constant interactions with multidisciplinary teams (Product & Design, Engineering, Data, Customer Support, Finance, etc.)
- Define Ops strategic vision on Company’s key topics, drive alignment on priorities at Company level to turn our vision into reality
- Develop a strong understanding of landscape and market trends, define priority use cases, explore build/buy/partner options, etc.
- Own and implement strategic projects (such as the launch of new insurance products, internalisation of processes, creation of new health services offering)
- Industrialize to reach operational excellence by building a granular understanding of our operations, tracking operational and financial efficiency, identifying risks and areas of improvement and implementing plans (automation for instance)
- Perform, monitor and scale daily business operations
- Supervise and grow the team of insurance operators or health professionals
- Handle external partnerships (teleconsultations, etc.)
- Coach and mentor team members helping them grow and offering the right platform to learn.
- As a senior member of the team, be expected to edit the way we work and make sure team members continuously get feedback and develop new skills.
Requirements
- You have at least 2 years of professional experience in Operations management or entrepreneurship
- You are fully fluent in English and Spanish/French/Dutch
- You have a high level of structure and strong analytical skills (including Sql fluency for data analysis)
- You are capable of building automations (Zapier, n8n…)
- You excel at launching and steering projects by setting the high level vision and monitoring the day to day progress
- You are strong at optimizing processes while never compromising with members’ delight
- You are comfortable in fast-paced environments: you know how to deal with uncertainty, remaining proactive and focused on efficiency
- You love to collaborate with transversal teams, not afraid to be hands-on nor to challenge past decisions.
Benefits
- Fair rewards. Generous equity packages complement your base salary, *for permanent contracts only.*
- Flexible Office. Amazing office space at our HQ, sponsored co-working hubs or a full-remote experience with home office equipment sponsorship, we want you to live where you’re the happiest.
- All the tools you need. Top of the range equipment: Macbook Pro, keyboard, laptop stand, monitor, and Bose noise-canceling headphones.
- Flexible vacation policy and flexible working hours. Organize your time as you wish.
- Delightful healthcare insurance: Extremely comprehensive health insurance - 100% for you and your children, 90-100% for partners depending on your country* (permanent contracts only)*.
- Transport. Country-specific commuter benefits.
- Learning & Training opportunities. A highly flexible Training policy free books and budget to attend and speak at conferences if the opportunity arises.
- Personal growth through coaching: At Alan, coaching isn't just a perk - it’s core to who we are. Every Alaner is paired with a dedicated coach from day one, who helps maximize their impact, nurture engagement, and navigate Alan's values to develop their full potential.
- Parental leave. Extended parental leave for all new parents, *for permanent contracts only.*
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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