Account Supervisor managing strategic leadership and project work for an agency. Collaborating with clients and internal teams to deliver high - quality campaign initiatives and solutions.
About the role
- Key Account Manager handling a portfolio of strategic accounts at Alan. Building client engagement and ensuring loyalty through strong relationships and customer-centric solutions.
Responsibilities
- Handle a portfolio of strategic accounts and flagships companies.
- Ensure client loyalty: build and maintain strong customer relationships with key stakeholders, display a customer-centric approach to allow our clients to achieve their goals through Alan, quickly identify potential signals of dissatisfaction, identify and implement solutions to answer them.
- Build customer engagement: ensure successful onboarding of new accounts and new users, analyze and present consumption reports to customers through business reviews, promote Alan partner in health positioning to generate massive adoption by the employees and the admins, turn our best customers into Alan ambassadors and generate opportunities of acquisition, identify and execute out-of-the-box initiatives to engage Alan customers.
- Cross-sell / upsells portfolio based on opportunities detected through customer needs and pain points.
- Renegotiate contracts to guarantee both great value for money to our customers and sustainable profitability.
- Drive change in product and services, and act as the voice of their customers to Product and Operations teams.
- Support acquisition, by promoting our Key Account Management program to prospects and partnering with Sales teams.
Requirements
- At least 5 years of experience in a customer-facing role (Sales, Account Management, Key Account Management, Pre-Sales) with frequent interactions with C-Levels
- Excellent track record - we are looking for over-performers
- Experience with companies of more than 300 employees
- Passionate about healthcare. Eager to deepen your understanding of health insurance market dynamics, trends, and our products.
- Based in (or willing to relocate to) Madrid or Barcelona.
- Experience in insurance/employee benefits is a big plus.
- A skilled negotiator, consistently achieving favorable outcomes while building long-term, trust-based relationships with transparency and empathy.
- Positive lobbying: ability to identify key influential figures and to cultivate and grow a network
- Fluent in Spanish and advanced level of English, both spoken and written.
- Good problem-solving skills (problem structuring and identification of relevant stakeholders and potential solutions)
- Strong analytical skills: adept at creating data-driven reports, extracting valuable insights from data, and structuring problems effectively.
- Strong active listening skills and empathy
- Ability to create long-term relationship based on trust and transparency
- Ability to work independently in a fast-paced environment
- Quick learner with growth mindset: we expect account managers to develop an in-depth understanding of health insurance market dynamics and trends (in addition to our products)
Benefits
- Fair rewards. Generous equity packages complement your base salary, for permanent contracts only.
- Flexible Office. Sponsored co-working hubs in Madrid and Barcelona
- All the tools you need. Top of the range equipment: Macbook Pro, keyboard, laptop stand, monitor, and Bose noise-canceling headphones.
- Flexible vacation policy and flexible working hours. Organize your time as you wish.
- Delightful healthcare insurance: Extremely comprehensive health insurance - 100% for you and your children, 90-100% for partners depending on your country (permanent contracts only).
- Transport. Country-specific commuter benefits.
- Learning & Training opportunities. A highly flexible Training policy free books and budget to attend and speak at conferences if the opportunity arises.
- Personal growth through coaching: At Alan, coaching isn't just a perk - it's core to who we are. Every Alaner is paired with a dedicated coach from day one, who helps maximize their impact, nurture engagement, and navigate Alan's values to develop their full potential.
- Parental leave. Extended parental leave for all new parents, for permanent contracts only.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Senior Partnerships Strategist leading partner engagements for public health data solutions at Lumina Corps. Collaborating with multidisciplinary teams and facilitating discussions with stakeholders.
Account Manager servicing multiple insurance accounts for Prudential's Group Insurance distribution. Focused on customer satisfaction and business growth for assigned accounts.
Account Manager managing multiple insurance accounts for Prudential's Group Insurance. Responsible for client relations, revenue growth, and team collaboration.
Key Account Manager responsible for managing ecommerce business for leading brands in Southeast Asia. Working across multiple platforms and ensuring account success with strategic planning and execution.
Junior Key Account Manager responsible for managing and growing ecommerce for brands across Malaysia. Collaborating with teams for strategy development and performance delivery in the ecommerce space.
Corporate Partnerships Manager driving apprenticeship sales growth at LDN Apprenticeships. Managing client relationships and securing new business opportunities in London.
Integration Lead/Senior Lead managing acquisition integrations for Salesforce's Global Partnerships M&A team. Collaborating with stakeholders to drive business transformation and integration strategies.
SIP - Customer Account Manager developing and implementing sales strategies in the B2B telecom market. Engaging wholesale customers and driving sales success in a hybrid work environment.
Territory Manager overseeing cardiac imaging sales, developing market strategies and building relationships with healthcare professionals in the Atlanta, GA and Orlando, FL areas.