Product Manager at Mendix influencing product vision and executing strategies for the low - code application development platform. Delivering innovative solutions in a collaborative team environment.
About the role
- Staff Product Manager for Aircall, driving strategy for call quality and voice performance across networks and devices. Collaborating with cross-functional teams to enhance customer experience.
Responsibilities
- Own the “Call Quality & Voice Platform” product scope, driving the long-term vision and strategy to ensure world-class reliability and voice performance across all networks, devices, and regions
- Lead a squad of engineers working on media infrastructure, diagnostics, and real-time monitoring systems to deliver measurable improvements in call experience
- Leverage product analytics, voice quality metrics, and telemetry data to identify reliability opportunities and drive decisions that directly improve MOS, jitter, packet loss, and other core media KPIs
- Own every part of the product that impacts call performance, including: real-time quality monitoring, post-call diagnostics, anti-jitter capabilities, device/network insights, and proactive issue detection
- Partner with Platform, Infrastructure, and CX leadership to align on long-term reliability initiatives and ensure Aircall delivers consistently exceptional call quality at scale
- Drive product-led improvements to reduce support volume, enabling users to self-diagnose issues and proactively prevent call degradation through clear insights and automated guidance
Requirements
- 5+ years of Product Management experience, with a strong track record of using analytics to drive significant product outcomes
- Deep experience working on B2B SaaS products, ideally on platform, infrastructure, or performance-sensitive domains (voice, real-time communications, networking, or similar)
- You have successfully led the delivery of multiple complex, cross-functional product initiatives, and monitored their impact on reliability, performance, or customer experience
- You’re empathetic and know how to align engineering, CX, data, and leadership around a clear, compelling roadmap
- You think clearly, communicate with precision, and know how to break down technically complex problems into actionable product plans
- You are fluent in English (Spanish, Portuguese or French is a plus)
Job title
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