Complaints Regulatory Reporting Lead managing complaint metrics and regulatory compliance for AIG operations. Designing frameworks and reports that enhance operational improvement and decision making across jurisdictions.
Responsibilities
Design and maintain complaint metric frameworks
Produce thematic analysis reports
Partner with underwriting and claims metric teams
Build and maintain reports measuring regulatory compliance
Track and report on workforce capacity metrics
Maintain internal compliance scorecards
Conduct ongoing data quality analysis
Define and enforce data standards
Identify data gaps
Champion the use of tools and automation
Requirements
Bachelor’s degree in Business, Data Analytics, or related field
7+ years of reporting experience in operations, complaints management, or regulatory compliance within insurance or financial services
Strong understanding of complaints regulatory frameworks across one or more jurisdictions
Demonstrated ability to design reports and dashboards that drive decisions, not just describe activity
Strong data quality and governance instincts
Excellent analytical skills
Clear, confident communicator with experience presenting complex findings
Proficiency in data visualization and reporting tools – advanced Excel, Cognos, SQL, PowerBI, or similar platforms
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