Cloud Operations Lead designing and implementing enterprise - grade solutions at AHEAD to enable digital transformation for clients. Collaborating with stakeholders and delivering high - quality engineering solutions in a hybrid environment.
About the role
- Senior Manager leading AMS Operations at AIA, ensuring operational performance and quality service delivery across Australia. Overseeing application support while driving vendor performance and improvements.
Responsibilities
- Lead the AMS Run Team to ensure consistent operational delivery, stability, and proactive issue management across all applications and platforms.
- Oversee day to day incident, problem, change, and request management, acting as the key escalation point for priority incidents and outages.
- Manage end to end service delivery performance including SLAs, KPIs, governance forums, reporting, and stakeholder communication.
- Drive vendor performance and contract governance to ensure service quality, compliance, and value for money, while managing risks and non-compliance.
- Ensure AMS operations meet security, compliance, APRA CPS, and audit requirements, including cyber incident support and vulnerability management.
- Lead continuous improvement of AMS processes, ITIL practice maturity, automation initiatives, and operational efficiency.
- Provide strong people leadership through mentoring, performance management, workforce planning, and acting as the delegate for the Head of Service Management and Transformation (AMS).
Requirements
- Experience in IT including significant experience in Application Support, IT service management, and operational leadership.
- Experience leading teams of technical specialists and vendor partners.
- Experience in financial services or other regulated environments highly preferred.
- Proven track record in managing operational risk, security controls, and compliance obligations.
- ITIL Foundation (required), ITIL Intermediate or Service Operations preferred.
- Strong leadership and team management capability.
- Excellent understanding of ITIL processes and service delivery principles.
- Strong vendor management skills with a focus on governance and accountability.
- Deep understanding of risk, compliance, and security frameworks.
- Exceptional communication, stakeholder engagement, and business partnering skills.
- Ability to drive transformation, process improvement, and operational uplift.
Benefits
- Access training and development to build on your current skills.
- Career development through internal mobility opportunities.
- Work for a business helping millions of Australians and make a difference every day.
- Enjoy wonderful Health and Wellbeing initiatives that support you.
- Work with supportive and inclusive managers.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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