Manager overseeing financial crime investigations for BBVA. Leading client monitoring and regulatory compliance efforts in financial crime risk management.
About the role
- Cash Collections Manager at Affinity Water leading debt recovery strategies and system transformations. Joining a team passionate about outstanding customer service for over 1.5 million households.
Responsibilities
- Design, develop and deliver strategies to recover retail debt across our customer base.
- Maximise debt collection while balancing affordability and fair outcomes.
- Drive innovation and operational improvements in cash collection and bad debt reduction.
- Lead on the transformation and migration of debt collection systems.
- Knowledge of data sharing with CRAs, and how different data can drive outcomes in the collection process.
- Manage third-party suppliers including print vendors and data suppliers.
- Ensure governance, controls, and write-off policies are effectively applied.
- Leverage technology and data to improve efficiency, decision-making, and customer satisfaction.
Requirements
- Leadership of cash collection and debt management within FCA-regulated or utility sectors.
- Expertise in debt collection systems (ideally Tallyman) and billing systems
- Experience of managing third-party suppliers across multiple categories.
- Strong knowledge of data sharing with CRAs and its impact on collection outcomes.
- Demonstrated ability to deliver system migrations and transformation programmes.
Benefits
- Competitive salary dependant on skills and experience
- Learning and development opportunities, including mentoring and a range of formal courses and open learning resources.
- Entry into the company annual bonus scheme.
- Annual leave from 26-30 rising with length of service, and the option to purchase up to 5 extra days.
- A ‘Celebration Day’ in addition to public holidays that people can use to celebrate a religious festival or other occasion that is important to them.
- A generous 'double match pension scheme' that doubles the contributions you make (company contribution capped at 12%)
- We offer a range of family benefits including enhanced Maternity, Adoption, Paternity, Shared Parental Leave, Fertility Support Leave and up to 5 full or 10 half days of paid Carers Leave.
- Menopause policy and Reasonable Adjustment policy to help everyone perform at their best.
- Access to our Wellbeing Centre with support for looking after your physical and mental health.
- Discounts at a Range of Retail Outlets and on Dental and Medical Insurance through our Tap4Perks scheme.
- Up to 4 Affinity days a year to volunteer in the community.
- Life Assurance.
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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