Technical Operations Administrator at WAVE, connecting customers with software and operational support. Involves troubleshooting and coordination with R&D for optimal customer experience.
About the role
- Head of Technical Operations at Advocate, ensuring technology aligns with operations. Managing systems, automations, and data infrastructure for seamless user experience.
Responsibilities
- Serve as the technical counterpart to the Head of Operations, translating operational goals into technical systems and data workflows.
- Collaborate across teams to ensure Salesforce, our internal platform, and other tools operate cohesively and transparently.
- Oversee the technical aspect of communications platforms and automations that ensure every claimant interaction feels seamless, timely, and human.
- Maintain a disciplined data model and ensure all data flows through well-defined, auditable interfaces.
- Roll up your sleeves to diagnose and resolve technical and operational issues as they arise.
- Collaborate with leadership to envision and implement an end-to-end automated operations system that’s robust, simple, and scalable.
Requirements
- You have a strong background in engineering, technical program management, and operations systems design.
- You understand how to make technology serve the business, not the other way around.
- You’re comfortable integrating systems like Salesforce, AI-driven tools, and workflow automation platforms.
- You’re equally happy writing specs, mapping data flows, or jumping in to troubleshoot an issue in real time.
- You take a long-term view — aiming for elegant, maintainable systems that scale with growth.
- You’re collaborative, curious, and committed to improving how people access the benefits they deserve.
Benefits
- Health insurance
- Flexible work arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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