As a Customer Success Analyst, you'll ensure client satisfaction and achieve their goals through feedback and metric analysis. Join Track.co, a leader in client experience management.
About the role
- Customer Success Manager driving product adoption for Adobe's Substance suite and maintaining positive customer relationships. Collaborating with sales, account management, and internal stakeholders to ensure customer satisfaction and success.
Responsibilities
- Build and maintain positive relationships with customers, understanding their needs, and ensuring their satisfaction with Adobe's products and services
- Assist customers in effectively implementing and adopting the product, ensuring they achieve their desired outcomes and improve the value they derive from it
- Position Adobe’s complementary product offerings aligned to Substance 3D in relevant and value-focused ways
- Partner closely with sales and account management counterparts on growth opportunities within customer accounts
- Maintain deep product knowledge and customer proven techniques across our Substance product suite
- Develop documents and presentations to customer collaborators and executives around product value and POV documents
- Align with internal stakeholders to guide the customer through successful launch, adoption, and value realization
- Accountable for customer’s overall success with Adobe's Substance 3D platform including activation, engagement, adoption, expansion, and health scores
- Gather customer feedback, analyze trends, and provide valuable insights to the product development team
- Identify customers with deployment risk and partner with an Account Manager to create and implement get-well plans
- Understand and advise customers on improving and applying their 3D asset pipeline.
Requirements
- 5 + years relevant work experience in sales and/or customer success with a preference for experience in the technology industry and experience with the Adobe products
- Strong history of successfully navigating customer challenges to resolution
- Experience attaining and achieving sales quota or customer success metrics
- Experience with 3D asset pipelines and understanding 3D workflows
- Previous experience working as a trusted advisor to drive business value and sales expansion opportunities
- Proven experience as a self-motivated, collaborative, and responsible professional who is passionate about exceeding client expectations
- Bachelor’s Degree or equivalent experience.
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Professional development opportunities
- Flexible work arrangements
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