Digital Product Manager at U.S. Bank focusing on customer - centric digital experience strategies and agile product development. Involved in cross - channel strategies and enhancing user engagement.
AD
Hybrid Principal Product Manager – Configuration Management Database (CMDB)
Posted 2 weeks ago
About the role
- Principal Product Manager leading the strategy and governance of Adobe's Configuration Management Database. Ensuring ITSM and operational excellence at scale with a hybrid work approach.
Responsibilities
- Define and own the CMDB vision, strategy, and roadmap aligned to business goals.
- Own measurable business outcomes enabled by the CMDB, such as improved change success rate, reduced MTTR, audit readiness, and operational risk reduction.
- Establish governance frameworks, data quality standards, and compliance processes balancing rigor with data quality and usability.
- Provide executive-level reporting on CMDB health, critical metrics, and business impact.
- Lead the CMDB as a product, building positive partnerships with customers and establishing continuous feedback loops.
- Act as the business owner for the CMDB platform, managing backlog, prioritization, and delivery.
- Gather and translate requirements from cross‑functional partners to drive continuous improvement across CMDB capabilities.
Requirements
- 10+ years in IT Service Management, IT Operations, or related fields, with at least 5 years in CMDB leadership.
- Proven experience in product management or ownership of enterprise IT platforms.
- Deep knowledge of ITIL framework and CMDB protocols.
- Hands-on experience with ServiceNow CMDB or similar platforms.
- Solid understanding of cloud environments (AWS, Azure, GCP) and hybrid infrastructure.
- Exceptional relationship management, communication, and leadership skills.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development opportunities
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