Advanced Associate Customer Service role managing inventory control of equipment for disabled candidates at Pearson testing centers. Handling logistics for daily shipments, returns, and communication with internal and external stakeholders.
About the role
- Support Specialist monitoring platforms and resolving customer service tickets in a hybrid environment. Engaging with clients and categorizing support requests efficiently.
Responsibilities
- Monitorear las distintas plataformas y recibir los tickets de soporte o solicitudes de servicio.
- Recibir, categorizar y determinar el nivel de severidad de casos de soporte.
- Interacción directa con el personal del cliente.
- Monitoreo de infraestructura y nuevos casos de soporte.
- Buscar una resolución para los incidentes técnicos a través de la búsqueda de soluciones.
Requirements
- Estudiante avanzado o recientemente graduado de cursos técnicos en sistemas, informática, redes o telecomunicaciones.
- Contar con un mínimo de 1 año de experiencia en soporte IT, técnico en informática, técnico en redes o posiciones similares.
- Experiencia en instalación, soporte o mantenimiento de servidores x86 como Dell, HP, Lenovo.
- Experiencia en administración u operación de plataformas virtuales (VMware ESXi, Hyper-V, OracleVM, Nutanix).
- Microsoft Office – Avanzado.
- Conocimientos básicos de instalación u operación de Windows Server o Linux.
- Inglés – Nivel intermedio.
Benefits
- Cumplimiento de SLA y KPI establecidos.
- Aprobar los exámenes de certificación de los entrenamientos cursados.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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