Operations Analyst responsible for delivering accurate post - settlement wire investigations support. Analyzing and resolving issues within financial lives at Bank of America.
About the role
- Account Operations Specialist at adidas focusing on exceptional customer service and collaboration with sales in Europe.
Responsibilities
- To deliver world class customer service, working in partnership with the sales organization and key departments across Europe in order to achieve the company strategic business plan.
- Be an expert, in all operational and commercial areas, for your wholesale account ensuring excellent customer service is delivered at all times.
- Build and maintain strong relationships with our internal and external partners
- Collaborate with our wholesale accounts and internal partners to ensure excellent order book management from order book reconciliation through to invoice
- Produce, analyse and interpret data and reports in line with business requirements and external customer expectations
- Manage day to day customer service activities with the aim to fulfil customer requests, resolve queries and provide creative solutions
- Work with supply chain to ensure specific customer requirements are met
- Maximise additional business opportunities by working with sales managers and customers
- Where appropriate, play an integral role in ensuring launch sensitive product is delivered on time, working cross functionally to track product and ensure key deadlines are met
- Where appropriate, look to create cost and time efficiencies by creating direct shipments to your customer base
- Support sales in the monthly forecasting process
- Act as departmental champion for assigned tasks/objectives, updating the wider team as required
Requirements
- A strong Customer Service focus
- A high level of problem solving ability
- Highly developed organisational and time management skills
- Superior attention to detail and accuracy
- Excellent communication skills and a proven ability to develop long lasting relationships with our key stakeholders
- Ability to contribute to a team environment where performance is measured
- Experience in working under pressure to meet deadlines and conflicting priorities
- Strong Microsoft Office skills are essential and experience using SAP is desirable
- A flexible and mature approach is imperative
Benefits
- Leading pension scheme
- Performance related bonus
- 25 days holiday + bank holidays
- Bupa health insurance & Westfield cash plan
- Generous employee discount
- World-class gym facilities on-site at Manchester HQ including Padel, 5-a-side football, yoga, spin and strength training
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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