SEA Manager at Optimerch GmbH, focusing on optimizing Google Ads and Microsoft Advertising campaigns for medium - sized businesses. Responsible for client performance and data - driven decision - making.
About the role
- Manager overseeing PAP operations for AdaptHealth to ensure quality patient experiences and staff accountability. Responsible for departmental objectives and staff training in California region.
Responsibilities
- Monitor and measure operational flow of the department
- Task responsibilities to staff including intake, processing, and review of medical records
- Ensure inbound calls are handled in a matter that reflects ideal metrics
- Provide a great experience for customers and the PAP team
- Prioritize and develop departmental objectives
- Conduct effective resource planning to maximize productivity of resources
- Analyze statistics relative to metrics set for the department
- Identify root cause of issues and improve overall processes
- Ensure staff are appropriately trained and held accountable for achieving standards and goals
- Evaluate performance with key metrics (accuracy, call-waiting time etc.)
- Ensure staff compliance with all company and departmental procedures
- Assist in the achievement of company goals and objectives
- Ensure achievement of the quality audit program through monitoring, coaching, and feedback
- Manage department budget and expenses
- Prepare reports as needed for leadership
- Train new hires according to standards
- Hold self and team members accountable for meeting performance expectations
- Develop and/or maintain Standard Operating Procedures (SOP’s) that support the work of the team
- Provide feedback and recommendations for improving systems and processes.
Requirements
- Associated degree from an accredited college is required, advanced degree preferred
- Three (3) years’ work related in health care administrative, financial, or insurance customer services, claims, billing, call center or management regardless of industry required
- Two (2) HME claims experience is preferred
- Exact job experience is considered any of the above tasks in a Medicare certified HME, IV or HH environment that routinely bills insurance.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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