Business Analyst providing analysis for HECC’s IT Modernization Project in Salem, Oregon. Designing technical solutions and coordinating with internal and external partners.
About the role
- Implementation Business Analyst improving client services through analysis, configuration, and testing at Activate Group. Collaborating with teams for successful implementations and operational readiness.
Responsibilities
- Analysis of client requirements, internal processes, configurable system setup and functionality
- Capture and document client requirements during the ‘Pre-Implementation’ phase
- Ensure all applicable options and data requirements are explored with the client to enable the client to provide all information in line with our internal requirements
- Work with the client and our internal teams to design the configuration and set up of our services as well as our processes
- Identify requirements where IT development would be required
- Create clear, detailed & unambiguous requirements, process documentation and flows for the clients and internal teams
- Conduct impact analysis of proposed changes to existing processes
- Own and execute test plans for all configuration and set up to ensure we deliver to the highest quality
- Identify opportunities to increase automation through configuration and set up
- Support the Implementation Manager throughout the Lifecycle of the Implementation project by representing the client requirements and our solution in project discussions
- Contribute to project planning and actively participate in all Project Working Group meetings, flagging potential risks and any challenges with delivery
- Support internal colleagues and the clients with training and communications to enable operational readiness in advance of going live
- Support the wider AGL Organisation and the Head of Implementation with project related Business Analysis, system configuration and testing tasks as required
- Potential to travel (albeit infrequently) to our other main office in Halifax, our other sites, or client sites.
Requirements
- Business Analysis experience covering processes, operations, contact centre, technology, client services and testing, 3+ years desired
- Strong Business Analyst skills and ability to use a variety of analysis, design and documentation techniques
- Good Microsoft Office skills (especially Excel, Word, PowerPoint) and skills with process mapping software
- Hardworking and can-do attitude, able to work in a fast-paced environment over multiple client Implementation & Change projects concurrently
- Able to work under minimal direction in line with the Implementation Lifecycle and Framework
- Logical, analytical, with strong attention to detail and problem-solving skills
- Experience of implementation/onboarding new clients and changing services to existing clients in a project environment preferred
- Business Analyst professional qualifications preferred, or ability to demonstrate experience performing these skills.
Benefits
- 33 days holiday (including bank holidays)
- Personal health cash plan – claim back the cost of things like dentist and optical check ups
- Enhanced maternity / paternity / adoption / shared parental pay
- Life assurance: three times basic salary
- Free breakfasts and fruit
- Birthday surprise for everybody!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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