Director of PMO & Operations at The Crown Estate overseeing operational excellence and strategic alignment across the Marine SBU leading performance against the Business Plan.
About the role
- Assistant Operations Manager overseeing field operations at Bermex. Supervising teams and managing customer relationships in the utilities sector.
Responsibilities
- Supervise and assist the operations team: Coordinate work schedules for personnel
- Oversee projects and supports technicians, line locators, and meter readers
- Assist personnel in these areas when objective goals are not being met
- Supervise and train employees, accordingly
- Must be willing to travel (potentially overnight) when required
- May require walking for long distances (occasionally up to 30 miles per day) in various weather conditions (rain, sleet, hair, snow, extreme heat or cold, etc.)
- Exert physical force moving objects (routinely 10lbs. of force, up to an occasional 50lbs. of force.)
- Act as the liaison between the field, corporate, and clients: Attend and conduct meetings to ensure the terms and conditions of the contract are being met
- Capable of starting new contracts and assisting sales team as needed
- Assist the Operations Manager, Director of Operations, and President as needed
- Prepare documents, reports, analyses, and presentations, such as monitoring or producing time sheets, job costs, profitability, audits, productivity, and purchase information
- Communicate with customers
- Refer all customer complaints to the appropriate authorities
- Understand customer guidelines and adhere to those guidelines
- Facilitate client communication when needed
- Other duties as assigned.
Requirements
- Education: High School Diploma or GED
- Experience: 2 years of field experience in meter reading, natural gas line locating, or leak surveying
- Nice to haves: Bachelor’s Degree in Business Management
- Experience: 3 or more years of experience in meter reading, line locating, or leak surveying; 1 or more years of supervisory or management experience
- Ability to multi-task, and work independently and as a team
- Exceptional flexibility in daily routines, especially when assistance is needed for meter reading, line locating, or leak surveying
- Adequate time management skills to finish daily meter reads in a timely manner, figuring out an efficient way to read meters for that day
- Excellent communication skills, comfortable interacting with management and customers
- Ability to interact with unhappy or negative customers in a professional manner
- Excellent attention to detail for problem solving and finding
- Ability to walk long distances and prepare for weather conditions, accordingly
- Strong knowledge of business acumen
- Knowledge and experience with Microsoft Office (e.g., Microsoft Excel, Teams, Outlook, etc.)
Benefits
- Group health plans including medical/prescription, dental, vision and a variety of other coverage options
- Company paid group life insurance, accidental death & dismemberment insurance, short and long term disability
- Flexible Spending Accounts or an option for a Health Saving Account with company match
- Company paid Employee Assistance Program (EAP) for all employees and eligible family members
- Automatic enrollment in the Employee Stock Ownership Plan (ESOP) at no cost
- Roth or Traditional 401(k) Retirement plan with company match
- Paid Vacation
- Paid Holidays
- Paid Wedding Day
- Veterans Day paid time off for our veterans
- Paid Sick Time (New York based positions ONLY)
- Company vehicle (for all driver-based positions)
- Gas card for company vehicle (if applicable)
- Company provided cell phone or mobile allowance (if applicable)
- Boot allowance from approved vendors
- Daily per diem for travel-based positions
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