Senior Leader overseeing Platform Operations at Wells Fargo, managing critical operational services and driving transformation. Responsible for enhancing service quality and efficiency across multiple functions.
About the role
- Cloud Operations Specialist providing technical support for Acoustic SaaS Product Suite. Focused on system uptime and responding to customer service requests while monitoring production infrastructure.
Responsibilities
- Monitor and analyze system performance, identify and resolve issues, and make recommendations for improvements.
- Resolve and Prevent production incidents and other service disruptions with close adherence to documented processes.
- Perform software installation, upgrades, and patching to servers.
- Assist in major Incident resolution to restore services in a timely and reliable manner.
- Communicate status of issues to stakeholders and document follow up actions.
- Triage potential and actual incidents according to established resolution procedures in the application Run Books/Knowledge Base.
- Manage user accounts and system access.
- Support Customer Service as they engage with external clients and partners.
- Collaborate with other members of the team to identify and implement new technologies and best practices.
- Participate in on-call rotations to provide 24/7 support for the application.
Requirements
- At least 1 years’ experience within a SaaS operational or engineering role with proven hands-on experience with Public Cloud platforms such as AWS, Azure, or similar Cloud computing platforms
- Must have a strong working knowledge of Cloud Infrastructure, Networking and Web Fundamentals.
- **Preferred**
- Bachelor’s degree in information technology or equivalent experience.
- Formal AWS or Azure Certifications
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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