Hybrid Senior Manager, Client Solutions

at Acosta

• Job title: Senior Manager, Client Solutions
• Job type: Full Time
• Experience level: Senior
• Salary: $76,500 - $109,300 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Rogers, United States

About the role

• Managing Client Solutions for Acosta, developing strategic client relationships and overseeing associates. Responsible for training, client interactions, and communication within the organization.

Responsibilities

• Oversee the training and implementation of Client Solutions Manager functions for selected key Clients.
• Maintain and develop strategic relationships with clients, including representing Business Process Solutions at client meetings and acting as a clearinghouse for all client requests.
• Train and mentor the Client Solutions associates on policies and procedures.
• Assume supervisory responsibilities in the absence of the Director, Client Solutions.
• Assist Director, Client Solutions by assuming additional Client Solutions Manager responsibilities/special assignments as needed.
• Manage a strategic client portfolio as an individual contributor.
• Effectively communicates client information and requirements within the Business Process Solutions Organization; works with the Client Development team, where applicable.
• Overall understanding of Business Process Solutions systems, processes, and procedures and knowledge of proper contacts within Business Process Solutions organization.
• Ensures the smooth transition for new clients as they enter the operational phase.
• Presents a single, consistent touchpoint to key clients.
• Works to build a broad base of support within the client organization.
• Supports the planning and ongoing needs for marketing / education and awareness materials, orientation planning and special campaigns.
• Contributes to the development of new business by working with Sales and Business Managers in the appropriate channels.
• Maintain excellent working relationships with Customers, Clients and co-workers.

Requirements

• Bachelor’s Degree
• Strong communication and interpersonal skills.
• Ability to interact with all levels of personnel including client level contacts.
• Advanced knowledge of MS Office Suite (Excel, Word, PowerPoint, Outlook).
• Strong knowledge of client Trade Promotion Management Systems
• Actively support organizational goals and values; align actions around organizational goals; give priority to organizational needs and concerns when making decisions
• Willing to set aside personal beliefs and assumptions while maintaining an objective point of view; keeps an open mind and listens to others thoughts and opinions
• Conveys ideas clearly and succinctly; tailor the message to the audience; deliver the information in a manner that is accurate and compelling
• Creates effective and compelling presentations; tailor message to the audience; makes effective use of visual aids and other presentation materials

Benefits

• Flexible scheduling options
• Equal opportunity employer with accommodations for disabilities.