Sportsbook Support Analyst providing 24/7 support for sports betting operations at RokkerX. Handle inquiries, manage trading issues, and ensure smooth daily operations.
About the role
- Responsible for filtering and routing support tickets, assisting implementation consultants, configuring systems and validating integrations. Also performs onboarding, post-deployment stabilization, conducts client requirement meetings and delivers user training to meet project timelines.
Responsibilities
- Filter, analyze and document tickets in the system and route them to the responsible teams;
- Provide support to implementation consultants and assist in resolving questions;
- Record improvements in the area;
- Perform Onboarding and Setup activities;
- Configure permissions, users, settings, integrations and operational parameters;
- Perform technical and maintenance/support activities;
- Analyze and validate integration issues between systems;
- Run technical tests to ensure the environment is functioning correctly;
- Simulate client processes to validate user acceptance (homologation) before production;
- Monitor post-deployment stabilization, fix issues and guide the client;
- Conduct meetings with clients to gather requirements;
- Deliver training, monitor implementation phases and ensure delivery within the schedule.
Requirements
- Basic knowledge of technology (infrastructure, systems, networks or databases)
- Basic SQL knowledge for simple queries (desirable)
- Experience in customer support (in-person or remote)
- Ability to interpret business rules and technical documentation
- Basic knowledge of integrations (APIs) is a plus
- Previous experience in technical support, service desk or ERP is a plus.
Benefits
- Work-from-home allowance
- Health insurance
- Dental insurance
- Childcare assistance
- Workplace exercise program
- Career development plan
- Profit-sharing (PLR)
- Life insurance
- Food allowance
- Meal allowance
- Transportation allowance
- Pharmacy partnership/discounts
- Employee discount club
Job title
Job type
Experience level
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Degree requirement
Tech skills
Location requirements
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