Subject matter expert in operating expense reconciliation processes within Training & Development group, managing annual CAM reconciliations and software database accuracy.
About the role
- Implementation Analyst partnering with customers to design and launch employee recognition solutions. Leading implementations and collaborating across teams to drive impact and achieve customer goals.
Responsibilities
- Act as the project lead for multiple implementation projects concurrently
- Scope, plan and manage progress against the plan (set up weekly meetings, manage deliverables/milestones, escalate risks and issues, propose new solutions to ensure project delivery)
- Translate client needs into technical/functional requirements of the platform
- Rapidly execute projects within 2-4 months from end to end
- Build and execute on communication plan to support program implementation and user adoption
- Work cross functionally to effectively guide projects from concept to deployment with both internal Achievers resources and external client resources.
- Utilize tracking and reporting tools to ensure effective project documentation, knowledge transfer, and business continuity
- Liaise with developers and designers to enhance site features as required
Requirements
- Experience in a software implementation role, preferably SaaS
- Demonstrated evidence of rapid execution of concurrent short term projects
- Experience with configuring and implementing software applications
- Experience managing and resolving risks and issues
- Demonstrated resourcefulness in setting priorities and proposing new strategies to ensure project delivery
- Excellent written and verbal communication skills with a broad range of people
- Ability to assess complex situations and facilitate solutions in a collaborative manner
- Demonstrated flexibility, adaptability and drive
- Evidence of effective multi-tasking, ability to manage complex and tight project schedules
- University degree in a related field
Benefits
- Rewards for your impact through our Recognition and Rewards program
- Health Benefits and Life Insurance Coverage beginning on your first day
- Parental Leave Top-up
- Employer matched RRSP contributions
- Flexible Vacation to recharge, so you can bring your best
- Employee and Family Assistance Program offering mental health, legal, and financial counselling
- Supported professional development and career growth (Linkedin Learning, mentorship)
- Employee-Led Employee Resource Groups that celebrate our diversity
- Regular events designed to build connection, belonging, and well-being
- Hybrid flexibility, with time in our beautiful Liberty Village, Toronto office
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