Registered Nurse providing direct patient care in the Labor & Delivery Unit at UAMS. Supporting patient care while collaborating with a diverse healthcare team to ensure optimal outcomes.
About the role
- Training Manager guiding NHS organizations through product adoption and enhancing patient communication. Leading enablement programs and ensuring product integration into daily workflows.
Responsibilities
- Lead change and enable adoption during major operational transitions, ensuring clear communication, smooth implementation, and sustained behaviour change. Design and oversee induction, change, and ongoing learning programmes that accelerate onboarding, build capability, and support continuous improvement.
- Increase engagement and adoption by leading enablement programmes that help users fully realise the value of procured products, identifying and addressing areas of low adoption through targeted interventions.
- Improve the onboarding experience by proactively identifying risks and opportunities, using customer feedback and performance data to streamline journeys, reduce friction, and shorten time to value.
- Use insights to drive outcomes by combining quantitative data and qualitative customer feedback to assess training effectiveness, identify automation and efficiency opportunities, and continuously refine enablement strategies to reduce churn and increase long-term value.
- Enable long-term success by embedding scalable, repeatable processes and learning frameworks that ensure consistent customer outcomes across teams and lifecycle stages.
- Deliver impactful initiatives by proactively owning and implementing cross-functional projects that improve the end-to-end customer journey, maximise product adoption, and drive measurable business impact.
Requirements
- Previous Experience: You have proven experience working in a SaaS, product-led company, where you have led large-scale implementations and onboarding initiatives (such as hosting large scale customer webinars and training programs at scale), driving adoption and ensuring a smooth experience for customers at all levels
- Customer Relationship Management: You understand customer needs, respond quickly, and communicate clearly. You can guide users through challenges, answer questions confidently, and adjust your style to suit different stakeholders.
- Training & Influencing: You can explain product functionality in a way that’s practical and relevant, demonstrating and training stakeholders at all levels. You adapt your approach to ensure users feel confident and supported.
- Problem Solving & Critical Thinking: You anticipate challenges, quickly resolve issues, and identify ways to improve customer experience and adoption.
- Data-Informed Decisions: You use data and qualitative customer feedback to overcome challenges to adoption and risk of churn. You are able to use data to drive change, including creating new training plans or testing out new ways of working.
Benefits
- Access to Happl - a flexible benefits provider with a given budget of £600 to spend on perks of your choice. Options include private health insurance, wellness providers and more.
- Enhanced parental leave policy
- Working abroad policy
- Free healthy breakfasts, snacks and lunches will be provided, with the occasional sweet treat!
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