ServiceNow Developer responsible for designing, implementing, and maintaining CMDB solutions across Sun Life’s infrastructure estate. Collaborates with teams to gather requirements and translate them into solutions.
About the role
- Sr. ServiceNow Administrator supporting US Government client with hybrid work model based in Raleigh, NC. Requires significant IT experience and ServiceNow System Administrator certification.
Responsibilities
- Based on functional specifications and application reviews, recommend/create application configurations, standards, and administrative evaluations
- Confirm that the configurations conform to company’s standards
- Document and verify the work being done meets company’s standards
- Perform application support activities as specified
- Provide new development requirements as needed
- Unit Test the systems and provide SIT/CAT plans/assistance
- Act as an escalation point for company’s ServiceNow Support for end user related inquiries or consultation of the ServiceNow Application system
- Perform application and end user support as required; perform SME ServiceNow customer support
- Monitor company’s and IT ServiceNow emails and Incident tickets requesting technical assistance
- Perform required Incident, Problem, Change, Service Level and Asset Management
- Submit updates to common data elements: categorizations, application data, location data, user data, knowledgebase articles, support group roles, report design, and CMDB
- Implement assigned Change Requests
- Perform monthly ServiceNow audit activities as defined by the company.
Requirements
- A degree from an accredited College/University in the applicable field of services is required
- If the individual's degree is not in the applicable field, then 4 additional years of related experience is required
- 8+ years of experience in IT support, system administration, or a related technical field
- Strong knowledge of policy and procedural tasking as it applies to ServiceNow administration
- Must hold a current ServiceNow System Administrator certification
- Demonstrated experience in administering, including ServiceNow platform configuration, upgrades, and technical troubleshooting
- Hands-on development experience with custom workflows, scripts, portal design, and system integrations within ServiceNow
- Proficiency in JavaScript, with working knowledge of SQL, HTML, and CSS
- Excellent interpersonal skills and the ability to communicate effectively with both technical and non-technical personnel
- Must be able to obtain a Position of Public Trust Clearance
- Must be a US Citizen or have US Permanent Residence status (Green Card)
- Must have resided in the US for the last 5 years and have not traveled outside the US for a combined total of 6 months or more in the last 5 years. Military Service excluded.
Benefits
- No specified benefits mentioned
Job title
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Location requirements
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