VP Contact Center Support managing multi - channel operations for US military community. Ensuring alignment with strategy and delivering optimal performance in service objectives.
About the role
- ATC Retentions Advisor assisting clients through phone calls for Entel Chile. Offering benefits and solutions to maintain customer satisfaction in a hybrid set-up.
Responsibilities
- Recibir llamadas y atender clientes vía telefónica para ofrecer algún beneficio o promoción.
- Brindar soluciones personalizadas, asesorías, y proponer alternativas para mantener a los clientes satisfechos.
Requirements
- Experiencia de 3 meses en cross selling, ventas, atc, cobranzas, etc por call center.
- Disponibilidad de trabajar 8h + 1h break en un rango de 10am a 7pm y descansar un día rotativo semanal.
- Facilidad de trabajar 1 mes presencial en Magdalena del Mar y luego desde casa híbrido (remoto 3 semanas y presencial 1 semana).
- Tener PC/Laptop para capacitaciones remotas y gestión híbrida al 2do mes.
Benefits
- Excelente clima y estabilidad laboral.
- Ingreso a planilla completa desde la firma de contrato.
- Bono de indicadores hasta S/. 1000 mensual.
- Bono de Bienvenida S/. 160.
- Bono de capacitación.
- Capacitaciones remotas.
- Asignación familiar S/. 113 mensual (solo para PPFF).
- Beneficios corporativos con instituciones de salud, entretenimiento y educación.
- Línea de carrera con solo 3 meses de permanencia.
- Pagos quincenales y puntuales en el banco de tu preferencia.
- 2 gratificaciones anuales, CTS, vacaciones pagadas, seguro de salud para ti y tus familiares derechohabiente.
- Capacitaciones y mentorías constantes de parte de la operación de Entel, acompañamiento frecuente del área de formación y calidad.
- Programa de incentivos SER+, reconocimientos semanales y mensuales, y mucho más!
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