Customer Support Specialist responsible for ownership and resolution of escalated service requests. Utilizing various tools to ensure customer satisfaction in a health and care platform.
About the role
- Support Specialist enhancing operational efficiency and donor engagement for the nonprofit A21. Involving in administration, social media, and marketing initiatives.
Responsibilities
- First point of contact for email and phone enquiries
- Ensure donor information in CRM is accurate and up to date
- Provide high-quality donor services
- Assist with organizing and supporting team meetings
Requirements
- Minimum 3 years of experience in administration or similar role
- Proficiency in CRM systems
- Experience with social media platforms
- Strong organizational and multitasking skills
Benefits
- Health insurance
- Flexible work arrangements
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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