As a Customer Success Analyst, you'll ensure client satisfaction and achieve their goals through feedback and metric analysis. Join Track.co, a leader in client experience management.
About the role
- Customer Success Representative resolving inquiries via phone and chat. Educating and assisting customers to ensure a positive experience while building strong relationships.
Responsibilities
- Educate and assist customer base on company website, products, and services
- Resolve customer concerns in a quality-oriented way to produce a positive outcome either via telephone, through virtual chat, or a combination of the two
- Provide customer feedback to department for new product and resource development
- Accurately notate and record each customer interaction to ensure all accounts are updated
- Be a knowledgeable point of contact for both new and existing customers
- Handle complex requests with patience, professionalism, and empathy
- Review and resolve situations in a timely manner by identifying customer concerns
- Demonstrate a sense of urgency and dedication to exceed customer expectations and earn customer loyalty through accuracy, efficiency, courtesy, and knowledge
Requirements
- High School Diploma or equivalent (GED)
- Previous experience in customer service roles
- Demonstrated history of stable employment
- Bilingual in English and Spanish is highly desirable
- Experience in printing or wide format production – preferred
Benefits
- Health and Life Insurance
- Medical, Dental, Vision, Life/AD&D Insurance, Disability, and Flexible Spending Accounts (FSAs) for Health Care and Dependent Care
- 401(k) Retirement Plan
- 9 Paid Holidays
- Accumulating PTO to be used after 90-days of continuous and active full-time service
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