Business Analyst contributing to digital transformation in Doxallia, analyzing needs and formalizing requirements. Collaborating with teams to develop and implement innovative digital solutions.
About the role
- Business Analyst managing analysis activities for Inchcape Shipping Services. Conducting validation workshops and translating business needs into structured documentation for project lifecycles.
Responsibilities
- Own and be accountable for all business analysis activities and outcomes within the team.
- Conduct discovery sessions and workshops with stakeholders to elicit and validate business needs.
- Facilitate playback and validation workshops – with business users and other product teams alike - to confirm understanding and alignment on deliverables.
- Apply a range of business analysis techniques to elicit, elaborate, and manage business, product, and system-level requirements.
- Perform functional decomposition to translate business needs into Epics and User Stories.
- Produce and maintain structured documentation including: Business Requirements, Functional & Non-Functional Requirements, Interface/Integration Requirements, Transition Requirements.
- Document current (AS-IS) and future (TO-BE) business processes using process maps and detailed narratives.
- Identify pain points, business goals, benefits, and expected outcomes.
- Conduct gap and impact analysis to assess change implications.
- Analyse and document data flow requirements across systems, including transitions and transformations.
- Document user flows from a goal-oriented perspective, detailing step-by-step system interactions understandable by all stakeholders.
- Collaborate with developers and technical teams to ensure business needs are accurately translated into technical designs.
- Maintain requirements traceability throughout the project lifecycle.
- Assist in resolving complex production issues and support solution implementation.
- Support key functional and integration testing activities.
- Validate deliverables against requirements and assist in defect triage and resolution.
- Prepare SOPs and training/user guides for new features and functionalities.
- Deliver user training and support change implementation across impacted teams.
- Contribute to the growth and standardization of the Business Analysis practice.
- Provide insights and suggestions to improve business processes and digital solutions based on deep domain understanding.
- Assist in identifying, managing, and tracking risks and issues throughout the project lifecycle.
Requirements
- Degree educated
- 8+ years of proven business analysis experience
- Business Analysis certification - CBAP/CCBA, or BUSA level 4 and above
- Experience with tools such as JIRA, Confluence, MS Visio, Draw.io, Lucid chart, Enterprise Architect
- Visual modelling techniques – BPMN, UML 2.0 and above
- Strong understanding of SDLC, development team roles, and engineering processes.
- Understanding of Agile methodologies and ways of working
- Good understanding of project management methodologies (e.g. Scrum, Kanban, Scaled Agile, SAFe, ITIL etc)
- Been part of a large-sized global IT Business Analysis Team
- Experience in DevOps, Production Support.
- Ability to work with a wide range of stakeholders.
- Highly adaptable, strong prioritization and ability to work well under pressure to meet deadlines.
Benefits
- A diverse range of benefits, depending on your geographical location.
- A place to grow your career - we’ll help you set big goals and exceed them.
- Competitive salary package and performance-based bonus scheme.
- Premium medical health insurance coverage.
- Work with talented, committed, and supportive teammates.
- Value Award celebration events.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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