customer-support

Heetch started back in 2013 on the parking lots of Parisian nightclubs, where founders Teddy and Mathieu would showcase their nocturnal ride-sharing service to young customers who’d missed the last train. 
One court case* and two fundraisings later**, our professional 24/24 ride-hailing app covers more than ten countries and is growing very fast, particularly in French-speaking Africa.

We aim to create healthy and culturally relevant markets wherever we go, which implies guaranteeing a fair income to drivers and affordable prices to passengers… while taking care of our employees. This indisputable challenge unites the teams and keeps us going everyday!

*Google it, it’s an epic story!
**We are backed by €54 million raised from renowned investors and a part of the #FrenchTech120  

As we are growing really fast, we have lots of job opportunities.
If you are looking for a company with a strong culture and amazing values, have a look at our website! 

We are always looking for talented and driven people to join us.

Heetch

• Respond to user inquiries with empathy, responsiveness and efficiency (channels: chat, email, phone)
• Identify customer needs and recommend appropriate products/services
• Participate in lead conversion and commercial follow-up
• Collaborate with product, ops and marketing teams to escalate and relay user feedback
• Contribute to the continuous improvement of Care & Sales processes

Customer Support Agent – Full Time

Agent Support Client managing customer inquiries for Heetch. Working in a hybrid environment to support Care & Sales operations in Algeria.

human-resources

• Support the TA team by screening resumes and conducting initial interviews
• Assist the payroll team with expense report management and payslips
• Organize local events and help plan seminars and retreats
• Lead or support HR-related projects with accuracy
• Manage the company's travel schedule and coordinate business trips
• Create visual materials and clear presentations
• Draft and share internal and external communications

Junior HR Generalist

Junior HR Generalist at Heetch managing recruitment, payroll, and employee engagement operations across multiple markets.

• Provide written support (responding to emails — about 90% of requests) and spoken support (answering phone calls) to Heetch France users (drivers and passengers), and continuously work to improve their satisfaction.
• Help deliver the best possible experience to our users by responding with kindness and guiding them at every step.

Customer Care Agent – Part-Time

Customer Care Agent managing inquiries from Heetch's drivers and passengers in France. Providing support through written and oral communication while ensuring high satisfaction levels.

recruitment

Yassir is a super app that offers a variety of services designed to make life easier for its users. Available on popular app stores with millions of downloads, Yassir provides ride-hailing services, grocery deliveries, express deliveries, and payment solutions. The app emphasizes convenience, security, and affordability with features like verified drivers, geolocalized rides, and transparent pricing. In addition to consumer services, Yassir also offers B2B solutions with a complete fleet system for businesses, enhancing ease and reliability for employee transport and logistics. Yassir aims for excellence with core values centered on ambition, transparency, trust, quality, and performance.

Yassir is the leading super App in the Maghreb region set to changing the way daily services are provided. It currently operates in 45 cities across Algeria, Morocco and Tunisia with recent expansions into France, Canada and Sub-Saharan Africa. It is backed (~$200M in funding) by VCs from Silicon Valley, Europe and other parts of the world. 

We offer on-demand services such as ride-hailing and last-mile delivery. Building on this infrastructure, we are now introducing financial services to help our users pay, save and borrow digitally. Helping usher the continent into a digital economy era.

We’re not just about serving people - we’re about creating a marketplace to bring people what they need while infusing social values.

Yassir

• Design and execute sourcing strategies for technical roles (Developers, Engineers, Product Managers, Data Specialists, etc.)
• Collaborate closely with hiring managers to understand and refine job needs
• Proactively source talent via LinkedIn, GitHub, job boards, and niche tech communities
• Manage end-to-end recruitment processes: screening, interviews, coordination, and offers
• Ensure a seamless and engaging candidate experience throughout the hiring journey
• Support employer branding efforts within the tech ecosystem
• Monitor key metrics and continuously optimize sourcing and hiring channels

Senior Talent Acquisition

Senior Talent Acquisition Specialist in Algeria driving recruitment strategy and collaborating with technical teams for optimal talent acquisition.

• As part of the recruitment team, you will play a strategic role in building and expanding our teams. In close collaboration with hiring managers, you will be responsible for the full recruitment cycle for a variety of profiles, primarily in Tech, Data, Product Design and Development.
• Your main responsibilities will include:
• Managing the entire recruitment process, from defining the need to contract signing.
• Working with managers to understand their challenges and anticipate future needs.
• Implementing innovative and targeted sourcing strategies to identify top talent in the market.
• Conducting structured interviews and ensuring a high-quality candidate experience aligned with Yassir's values.
• Actively contributing to employer branding strategy, notably through social media and HR events.
• Participating in the continuous improvement of recruitment processes and tools.

Talent Acquisition Specialist

Talent Acquisition Specialist managing the full recruitment cycle for Yassir's People & Culture team in Algeria. Seeking diverse tech and data talents while enhancing employer branding strategies.

Hybrid Algeria Jobs

Browse 17 hybrid opportunities hiring in Algeria.

17 jobs found

Customer Support Agent – Full Time

Heetch

Junior HR Generalist

Heetch

Customer Care Agent – Part-Time

Heetch

Senior Talent Acquisition

Yassir

Talent Acquisition Specialist

Yassir