Manager of Customer Support leading the team delivering technical support and resolving customer issues at Payscale. Ensuring operational efficiency while collaborating across teams for continuous improvement.
About the role
- Agent Support Client managing customer inquiries for Heetch. Working in a hybrid environment to support Care & Sales operations in Algeria.
Responsibilities
- Respond to user inquiries with empathy, responsiveness and efficiency (channels: chat, email, phone)
- Identify customer needs and recommend appropriate products/services
- Participate in lead conversion and commercial follow-up
- Collaborate with product, ops and marketing teams to escalate and relay user feedback
- Contribute to the continuous improvement of Care & Sales processes
Requirements
- Curious and eager to understand things in depth by working closely with operational teams (technical and business) and connecting findings to the strategic vision
- Fluent in French and English
- Comfortable working in an international environment
Benefits
- Gold card from Clinique Val: free consultations plus many discounts and benefits (50% covered by Heetch)
- 8 additional days off per year (38 days total)
- Monthly "PRIZY" bonus
- 50% discount promo code valid for 20 rides per month
- Free online training
- Excellent work environment with free coffee and tea every day, and occasional snacks
- Seasonal office events and the popular monthly "Reverse Day" event
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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